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if the battery only supports the system for a reduced period of timeif there are signs of swellingif the device feels warm to the touchif the screen brightness begins to dim
if the battery only supports the system for a reduced period of time
if there are signs of swelling
if the device feels warm to the touch
if the screen brightness begins to dim
communication etiquette rulesguaranteed service response timemaximum number of service calls per daychain of custody procedures
communication etiquette rules
guaranteed service response time
maximum number of service calls per day
chain of custody procedures
Reinsert the laptop battery.Verify that the laptop is plugged into an electrical outlet.Try moving the laptop to different places to see if a signal can be detected.Reconfigure TCP/IP settings on the laptop.Verify in the laptop software whether any wireless networks are detected.
Reinsert the laptop battery.
Verify that the laptop is plugged into an electrical outlet.
Try moving the laptop to different places to see if a signal can be detected.
Reconfigure TCP/IP settings on the laptop.
Verify in the laptop software whether any wireless networks are detected.
Lift the equipment using the strength in your legs and knees.Bend your back to pick the printer up.Avoid lifting the printer close to your body.Avoid bending your knees when lifting the printer.Avoid lifting the equipment using the strength in your back.
Lift the equipment using the strength in your legs and knees.
Bend your back to pick the printer up.
Avoid lifting the printer close to your body.
Avoid bending your knees when lifting the printer.
Avoid lifting the equipment using the strength in your back.
application, presentation, session, transportphysical, data link, network, transportapplication, transport, internet, network accessapplication, transport, network, data linkapplication, presentation, internet, network access
application, presentation, session, transport
physical, data link, network, transport
application, transport, internet, network access
application, transport, network, data link
application, presentation, internet, network access
It does not require purchase in order to use the software.It requires acknowledged completion of a professional training course prior to use.It cannot be used for campus-wide deployment.It allows users to modify and share the source code.It requires registration instead of purchasing.
It does not require purchase in order to use the software.
It requires acknowledged completion of a professional training course prior to use.
It cannot be used for campus-wide deployment.
It allows users to modify and share the source code.
It requires registration instead of purchasing.
Turn off the GPS when not in use.Set the device to connect only to known WiFi networks.Set the device to not store credentials.Use a VPN connection whenever possible.Disable or remove apps that allow connections to the GPS.
Turn off the GPS when not in use.
Set the device to connect only to known WiFi networks.
Set the device to not store credentials.
Use a VPN connection whenever possible.
Disable or remove apps that allow connections to the GPS.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.A laser printer is significantly slower than an inkjet printer.Both laser and inkjet printers produce poor quality images.Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.Inkjet printers are less expensive as an initial purchase than laser printers.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
A laser printer is significantly slower than an inkjet printer.
Both laser and inkjet printers produce poor quality images.
Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.
Inkjet printers are less expensive as an initial purchase than laser printers.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
FTP server IP addressFTP client port numberFTP client IP addresspasswordusernameFTP server port number
FTP server IP address
FTP client port number
FTP client IP address
password
username
FTP server port number
System RegistryCommand PromptAdministrative ToolsBIOSSafe mode
System Registry
Command Prompt
Administrative Tools
BIOS
Safe mode
Passwords should contain no more than eight characters.Passwords should contain letters and numbers.Passwords should contain only capital letters.Passwords must contain encrypted characters.Passwords should be set to expire every 60 days.
Passwords should contain no more than eight characters.
Passwords should contain letters and numbers.
Passwords should contain only capital letters.
Passwords must contain encrypted characters.
Passwords should be set to expire every 60 days.
Ask the customer further questions to diagnose and attempt to fix the problem.Document the reason the customer called and create a support ticket.Escalate the customer to a level two technician.Place the customer on hold until the customer has time to cool down.Inform the customer of the need to call back later.
Ask the customer further questions to diagnose and attempt to fix the problem.
Document the reason the customer called and create a support ticket.
Escalate the customer to a level two technician.
Place the customer on hold until the customer has time to cool down.
Inform the customer of the need to call back later.
Steps 2, 3, 4Steps 1, 3, 2Steps 1, 4, 3Steps 1, 2, 4
Steps 2, 3, 4
Steps 1, 3, 2
Steps 1, 4, 3
Steps 1, 2, 4
power supply failureRAM failingout-of-date browserdevice driver errorslack of antivirus software
power supply failure
RAM failing
out-of-date browser
device driver errors
lack of antivirus software
Run Windows Startup Repair.Run sfc/scannow in Safe Mode.Use the msconfig command to adjust the startup settings for the program.Reinstall the correct drivers.Reinstall the program that is associated with the corrupt DLL file.
Run Windows Startup Repair.
Run sfc/scannow in Safe Mode.
Use the msconfig command to adjust the startup settings for the program.
Reinstall the correct drivers.
Reinstall the program that is associated with the corrupt DLL file.
FAT32HPFSFAT16NTFS
FAT32
HPFS
FAT16
NTFS
to ensure the CPU is running at its peak speedto reduce the heat that the CPU may generateWhat tool is included in the Mac OS X for backing up disks to image files and recovering disk images?to enhance the performance of the CPUto conserve the battery life by reducing the bus speed between the CPU and RAM
to ensure the CPU is running at its peak speed
to reduce the heat that the CPU may generate
What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?
to enhance the performance of the CPU
to conserve the battery life by reducing the bus speed between the CPU and RAM
isopropyl alcohola lint-free clotha HEPA-capable vacuuma damp cloth
isopropyl alcohol
a lint-free cloth
a HEPA-capable vacuum
a damp cloth
to encrypt the email messagesto enable pictures and documents to be included in email messagesto remotely lock the email account if the device is stolento re-synchronize the email account with other devices
to encrypt the email messages
to enable pictures and documents to be included in email messages
to remotely lock the email account if the device is stolen
to re-synchronize the email account with other devices
Run chkdsk /F /R to fix the hard drive file entries.Replace the hard drive on the computer.Use the System Recovery Options to select the correct active partition.Scan for and remove any virus found.
Run chkdsk /F /R to fix the hard drive file entries.
Replace the hard drive on the computer.
Use the System Recovery Options to select the correct active partition.
Scan for and remove any virus found.
RegeditMsconfigTask ManagerNtldr
Regedit
Msconfig
Task Manager
Ntldr
The printer has an incorrect IP address.The printer does not have enough memory.The printer toner is low.The printer drum is damaged.
The printer has an incorrect IP address.
The printer does not have enough memory.
The printer toner is low.
The printer drum is damaged.
bad cables or connections at the customer siteimproper IP address configuration on the hostfailure of DNS to resolve names to IP addresseshardware failure of the ISR used to connect the customer to the ISP
bad cables or connections at the customer site
improper IP address configuration on the host
failure of DNS to resolve names to IP addresses
hardware failure of the ISR used to connect the customer to the ISP
CPUcameraLCD screenmedia player
CPU
camera
LCD screen
media player
Ask the customer open-ended questions about the problemDiscuss solutions with the customer.Log in as a different user.Search helpdesk repair logs for more information.Disconnect the computer from the network.
Ask the customer open-ended questions about the problem
Discuss solutions with the customer.
Log in as a different user.
Search helpdesk repair logs for more information.
Disconnect the computer from the network.
BitLockerEFSTPMWindows Update
BitLocker
EFS
TPM
Windows Update
Disk ManagementEvent ViewerDevice ManagerTask Manager
Disk Management
Event Viewer
Device Manager
Disk UtilityDeja DupDisk Error-CheckingSystem Restore
Disk Utility
Deja Dup
Disk Error-Checking
System Restore
when a problem requires expertise from another technicianwhen a customer demands talking to a particular technicianwhen the technician cannot understand the problem as explained by the customerwhen a customer appears to be very knowledgeable
when a problem requires expertise from another technician
when a customer demands talking to a particular technician
when the technician cannot understand the problem as explained by the customer
when a customer appears to be very knowledgeable
Remove the battery.Ensure that the laptop Bluetooth switch is enabled.Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.Disconnect AC power.Enable Bluetooth in BIOS Setup.
Remove the battery.
Ensure that the laptop Bluetooth switch is enabled.
Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.
Disconnect AC power.
Enable Bluetooth in BIOS Setup.
identification of the problempreparation of a plan of actionimplementation of the solutiondocumentation of the problem and its solution
identification of the problem
preparation of a plan of action
implementation of the solution
documentation of the problem and its solution
PANMANLANWAN
PAN
MAN
LAN
WAN
A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.A full format will delete every partition on the hard drive.A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.A full format will delete files from the disk while analyzing the disk drive for errors.
A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.
A full format will delete every partition on the hard drive.
A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.
A full format will delete files from the disk while analyzing the disk drive for errors.
The BIOS is corrupt.The hard drive is failing.The CPU fan is not functioning.The CMOS battery has failed.
The BIOS is corrupt.
The hard drive is failing.
The CPU fan is not functioning.
The CMOS battery has failed.
The NIC driver is out of date.The operating system is not compatible with the remote sites.The default gateway is not set.The TCP/IP protocol stack is not loaded.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The default gateway is not set.
The TCP/IP protocol stack is not loaded.
short circuitsunseated adapter cardsenvironmental controlloose cables
short circuits
unseated adapter cards
environmental control
loose cables
backlightCCFLinverterbatterymotherboard
backlight
CCFL
inverter
battery
motherboard
boot sequenceenabling device driversallocation of memory to applicationsPOSTvirtualization support
boot sequence
enabling device drivers
allocation of memory to applications
POST
virtualization support
Data centers require cloud computing but cloud computing does not require data centers.A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.The data center makes use of more devices to process data.Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.
Data centers require cloud computing but cloud computing does not require data centers.
A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.
The data center makes use of more devices to process data.
Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.
\\work1\installs\\username\password/WORK1/installs\\ username\WORK2\\installs// WORK2/installs\\username\Work2\installs\WORK2|installs
\\work1\installs
\\username\password/WORK1/installs
\\ username\WORK2\\installs
// WORK2/installs
\\username\Work2\installs
\WORK2|installs
ISDNsatellitecellularmicrowave
ISDN
satellite
cellular
microwave
The network proxy decrypted the data to scan it for malware.The new computer doesn’t have an NTFS partition.The sensitive data was transferred with the FTP protocol.Encrypted files cannot be transferred across a network.
The network proxy decrypted the data to scan it for malware.
The new computer doesn’t have an NTFS partition.
The sensitive data was transferred with the FTP protocol.
Encrypted files cannot be transferred across a network.
The security settings of the Android OS have been compromised.The widget is corrupt.The widget is associated with the app and this is the normal behavior.The user has downloaded a virus.
The security settings of the Android OS have been compromised.
The widget is corrupt.
The widget is associated with the app and this is the normal behavior.
The user has downloaded a virus.
Update the driver for the graphics card.Use the recovery partition to reinstall Windows.Run the programs in Compatibility Mode.Use the System Restore utility.
Update the driver for the graphics card.
Use the recovery partition to reinstall Windows.
Run the programs in Compatibility Mode.
Use the System Restore utility.
Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.Confirm the issues and give detailed instructions to solve the problem.Suggest that the customer purchase a new computer.Explain that the original technician is no good and the supervisor will be told.
Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.
Confirm the issues and give detailed instructions to solve the problem.
Suggest that the customer purchase a new computer.
Explain that the original technician is no good and the supervisor will be told.
improvement in data protectionimprovement in RAM access timetime savings for technicians making repairselimination of the need for repairsreduction in the number of equipment failuresextension of the life of components
improvement in data protection
improvement in RAM access time
time savings for technicians making repairs
elimination of the need for repairs
reduction in the number of equipment failures
extension of the life of components
An ATX main power connector supplies power to a video adapter.A Molex connector and a SATA connector can be used on the same drive at the same time.A Molex power connector supplies power to a motherboard.A SATA power connector is used to connect to a hard disk drive or an optical drive.
An ATX main power connector supplies power to a video adapter.
A Molex connector and a SATA connector can be used on the same drive at the same time.
A Molex power connector supplies power to a motherboard.
A SATA power connector is used to connect to a hard disk drive or an optical drive.
POST cardadvanced graphics cardBIOS cardUSB expansion card
POST card
advanced graphics card
BIOS card
USB expansion card
Check the Folder is Ready for Archiving box in the properties of each folder.Make the users members of a group called Backup Operators.Give the users administrator rights on their computers.Grant the users read permissions on all files.
Check the Folder is Ready for Archiving box in the properties of each folder.
Make the users members of a group called Backup Operators.
Give the users administrator rights on their computers.
Grant the users read permissions on all files.
Keep blockingDeny allTurn offTurn onAsk me laterUnblock
Keep blocking
Deny all
Turn off
Turn on
Ask me later
Unblock
Extend the partition.Assign a drive letter to the partition.Shrink the partition.Format the partition.
Extend the partition.
Assign a drive letter to the partition.
Shrink the partition.
Format the partition.
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