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A SATA power connector is used to connect to a hard disk drive or an optical drive.A Molex connector and a SATA connector can be used on the same drive at the same time.An ATX main power connector supplies power to a video adapter.A Molex power connector supplies power to a motherboard.
A SATA power connector is used to connect to a hard disk drive or an optical drive.
A Molex connector and a SATA connector can be used on the same drive at the same time.
An ATX main power connector supplies power to a video adapter.
A Molex power connector supplies power to a motherboard.
passwordFTP client IP addressFTP server port numberFTP client port numberusernameFTP server IP address
password
FTP client IP address
FTP server port number
FTP client port number
username
FTP server IP address
It cannot be used for campus-wide deployment.It allows users to modify and share the source code.It requires registration instead of purchasing.It does not require purchase in order to use the software.It requires acknowledged completion of a professional training course prior to use.
It cannot be used for campus-wide deployment.
It allows users to modify and share the source code.
It requires registration instead of purchasing.
It does not require purchase in order to use the software.
It requires acknowledged completion of a professional training course prior to use.
RegeditNtldrTask ManagerMsconfig
Regedit
Ntldr
Task Manager
Msconfig
time savings for technicians making repairsimprovement in data protectionimprovement in RAM access timereduction in the number of equipment failuresextension of the life of componentselimination of the need for repairs
time savings for technicians making repairs
improvement in data protection
improvement in RAM access time
reduction in the number of equipment failures
extension of the life of components
elimination of the need for repairs
The network proxy decrypted the data to scan it for malware.Encrypted files cannot be transferred across a network.The new computer doesn’t have an NTFS partition.The sensitive data was transferred with the FTP protocol.
The network proxy decrypted the data to scan it for malware.
Encrypted files cannot be transferred across a network.
The new computer doesn’t have an NTFS partition.
The sensitive data was transferred with the FTP protocol.
BIOS cardadvanced graphics cardUSB expansion cardPOST card
BIOS card
advanced graphics card
USB expansion card
POST card
environmental controlloose cablesshort circuitsunseated adapter cards
environmental control
loose cables
short circuits
unseated adapter cards
A full format will delete every partition on the hard drive.A full format will delete files from the disk while analyzing the disk drive for errors.A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.
A full format will delete every partition on the hard drive.
A full format will delete files from the disk while analyzing the disk drive for errors.
A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.
A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.
a damp clotha HEPA-capable vacuumisopropyl alcohola lint-free cloth
a damp cloth
a HEPA-capable vacuum
isopropyl alcohol
a lint-free cloth
Search helpdesk repair logs for more information.Ask the customer open-ended questions about the problemLog in as a different user.Discuss solutions with the customer.Disconnect the computer from the network.
Search helpdesk repair logs for more information.
Ask the customer open-ended questions about the problem
Log in as a different user.
Discuss solutions with the customer.
Disconnect the computer from the network.
Use the System Recovery Options to select the correct active partition.Run chkdsk /F /R to fix the hard drive file entries.Replace the hard drive on the computer.Scan for and remove any virus found.
Use the System Recovery Options to select the correct active partition.
Run chkdsk /F /R to fix the hard drive file entries.
Replace the hard drive on the computer.
Scan for and remove any virus found.
Enable Bluetooth in BIOS Setup.Remove the battery.Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.Ensure that the laptop Bluetooth switch is enabled.Disconnect AC power.
Enable Bluetooth in BIOS Setup.
Remove the battery.
Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.
Ensure that the laptop Bluetooth switch is enabled.
Disconnect AC power.
Document the reason the customer called and create a support ticket.Inform the customer of the need to call back later.Ask the customer further questions to diagnose and attempt to fix the problem.Escalate the customer to a level two technician.Place the customer on hold until the customer has time to cool down.
Document the reason the customer called and create a support ticket.
Inform the customer of the need to call back later.
Ask the customer further questions to diagnose and attempt to fix the problem.
Escalate the customer to a level two technician.
Place the customer on hold until the customer has time to cool down.
physical, data link, network, transportapplication, transport, network, data linkapplication, presentation, internet, network accessapplication, presentation, session, transportapplication, transport, internet, network access
physical, data link, network, transport
application, transport, network, data link
application, presentation, internet, network access
application, presentation, session, transport
application, transport, internet, network access
// WORK2/installs\\username\password/WORK1/installs\\work1\installs\\ username\WORK2\\installs\\username\Work2\installs\WORK2|installs
// WORK2/installs
\\username\password/WORK1/installs
\\work1\installs
\\ username\WORK2\\installs
\\username\Work2\installs
\WORK2|installs
Disk UtilitySystem RestoreDisk Error-CheckingDeja Dup
Disk Utility
System Restore
Disk Error-Checking
Deja Dup
hardware failure of the ISR used to connect the customer to the ISPimproper IP address configuration on the hostfailure of DNS to resolve names to IP addressesbad cables or connections at the customer site
hardware failure of the ISR used to connect the customer to the ISP
improper IP address configuration on the host
failure of DNS to resolve names to IP addresses
bad cables or connections at the customer site
Disk ManagementEvent ViewerTask ManagerDevice Manager
Disk Management
Event Viewer
Device Manager
PANMANLANWAN
PAN
MAN
LAN
WAN
allocation of memory to applicationsenabling device driversvirtualization supportPOSTboot sequence
allocation of memory to applications
enabling device drivers
virtualization support
POST
boot sequence
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
The widget is associated with the app and this is the normal behavior.The user has downloaded a virus.The widget is corrupt.The security settings of the Android OS have been compromised.
The widget is associated with the app and this is the normal behavior.
The user has downloaded a virus.
The widget is corrupt.
The security settings of the Android OS have been compromised.
The printer has an incorrect IP address.The printer does not have enough memory.The printer toner is low.The printer drum is damaged.
The printer has an incorrect IP address.
The printer does not have enough memory.
The printer toner is low.
The printer drum is damaged.
FAT32HPFSNTFSFAT16
FAT32
HPFS
NTFS
FAT16
Extend the partition.Shrink the partition.Format the partition.Assign a drive letter to the partition.
Extend the partition.
Shrink the partition.
Format the partition.
Assign a drive letter to the partition.
implementation of the solutiondocumentation of the problem and its solutionpreparation of a plan of actionidentification of the problem
implementation of the solution
documentation of the problem and its solution
preparation of a plan of action
identification of the problem
The operating system is not compatible with the remote sites.The default gateway is not set.The TCP/IP protocol stack is not loaded.The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The default gateway is not set.
The TCP/IP protocol stack is not loaded.
The NIC driver is out of date.
communication etiquette ruleschain of custody proceduresguaranteed service response timemaximum number of service calls per day
communication etiquette rules
chain of custody procedures
guaranteed service response time
maximum number of service calls per day
BitLockerTPMEFSWindows Update
BitLocker
TPM
EFS
Windows Update
Avoid bending your knees when lifting the printer.Avoid lifting the equipment using the strength in your back.Avoid lifting the printer close to your body.Lift the equipment using the strength in your legs and knees.Bend your back to pick the printer up.
Avoid bending your knees when lifting the printer.
Avoid lifting the equipment using the strength in your back.
Avoid lifting the printer close to your body.
Lift the equipment using the strength in your legs and knees.
Bend your back to pick the printer up.
Check the Folder is Ready for Archiving box in the properties of each folder.Make the users members of a group called Backup Operators.Give the users administrator rights on their computers.Grant the users read permissions on all files.
Check the Folder is Ready for Archiving box in the properties of each folder.
Make the users members of a group called Backup Operators.
Give the users administrator rights on their computers.
Grant the users read permissions on all files.
if the screen brightness begins to dimif the device feels warm to the touchif the battery only supports the system for a reduced period of timeif there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if there are signs of swelling
Administrative ToolsBIOSSafe modeCommand PromptSystem Registry
Administrative Tools
BIOS
Safe mode
Command Prompt
System Registry
Set the device to not store credentials.Turn off the GPS when not in use.Disable or remove apps that allow connections to the GPS.Use a VPN connection whenever possible.Set the device to connect only to known WiFi networks.
Set the device to not store credentials.
Turn off the GPS when not in use.
Disable or remove apps that allow connections to the GPS.
Use a VPN connection whenever possible.
Set the device to connect only to known WiFi networks.
out-of-date browserpower supply failuredevice driver errorsRAM failinglack of antivirus software
out-of-date browser
power supply failure
device driver errors
RAM failing
lack of antivirus software
Passwords should contain only capital letters.Passwords must contain encrypted characters.Passwords should contain no more than eight characters.Passwords should contain letters and numbers.Passwords should be set to expire every 60 days.
Passwords should contain only capital letters.
Passwords must contain encrypted characters.
Passwords should contain no more than eight characters.
Passwords should contain letters and numbers.
Passwords should be set to expire every 60 days.
What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?to conserve the battery life by reducing the bus speed between the CPU and RAMto enhance the performance of the CPUto ensure the CPU is running at its peak speedto reduce the heat that the CPU may generate
What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?
to conserve the battery life by reducing the bus speed between the CPU and RAM
to enhance the performance of the CPU
to ensure the CPU is running at its peak speed
to reduce the heat that the CPU may generate
Run Windows Startup Repair.Use the msconfig command to adjust the startup settings for the program.Reinstall the correct drivers.Run sfc/scannow in Safe Mode.Reinstall the program that is associated with the corrupt DLL file.
Run Windows Startup Repair.
Use the msconfig command to adjust the startup settings for the program.
Reinstall the correct drivers.
Run sfc/scannow in Safe Mode.
Reinstall the program that is associated with the corrupt DLL file.
Steps 2, 3, 4Steps 1, 2, 4Steps 1, 4, 3Steps 1, 3, 2
Steps 2, 3, 4
Steps 1, 2, 4
Steps 1, 4, 3
Steps 1, 3, 2
cellularmicrowaveISDNsatellite
cellular
microwave
ISDN
satellite
Use the System Restore utility.Update the driver for the graphics card.Use the recovery partition to reinstall Windows.Run the programs in Compatibility Mode.
Use the System Restore utility.
Update the driver for the graphics card.
Use the recovery partition to reinstall Windows.
Run the programs in Compatibility Mode.
Turn onKeep blockingDeny allTurn offAsk me laterUnblock
Turn on
Keep blocking
Deny all
Turn off
Ask me later
Unblock
A laser printer is significantly slower than an inkjet printer.Inkjet printers are less expensive as an initial purchase than laser printers.Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.Both laser and inkjet printers produce poor quality images.
A laser printer is significantly slower than an inkjet printer.
Inkjet printers are less expensive as an initial purchase than laser printers.
Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
Both laser and inkjet printers produce poor quality images.
Data centers require cloud computing but cloud computing does not require data centers.A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.The data center makes use of more devices to process data.Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.
Data centers require cloud computing but cloud computing does not require data centers.
A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.
The data center makes use of more devices to process data.
Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.
Confirm the issues and give detailed instructions to solve the problem.Suggest that the customer purchase a new computer.Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.Explain that the original technician is no good and the supervisor will be told.
Confirm the issues and give detailed instructions to solve the problem.
Suggest that the customer purchase a new computer.
Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.
Explain that the original technician is no good and the supervisor will be told.
to enable pictures and documents to be included in email messagesto re-synchronize the email account with other devicesto remotely lock the email account if the device is stolento encrypt the email messages
to enable pictures and documents to be included in email messages
to re-synchronize the email account with other devices
to remotely lock the email account if the device is stolen
to encrypt the email messages
LCD screenCPUmedia playercamera
LCD screen
CPU
media player
camera
motherboardCCFLbacklightbatteryinverter
motherboard
CCFL
backlight
battery
inverter
The CMOS battery has failed.The BIOS is corrupt.The CPU fan is not functioning.The hard drive is failing.
The CMOS battery has failed.
The BIOS is corrupt.
The CPU fan is not functioning.
The hard drive is failing.
when a problem requires expertise from another technicianwhen the technician cannot understand the problem as explained by the customerwhen a customer demands talking to a particular technicianwhen a customer appears to be very knowledgeable
when a problem requires expertise from another technician
when the technician cannot understand the problem as explained by the customer
when a customer demands talking to a particular technician
when a customer appears to be very knowledgeable
Verify in the laptop software whether any wireless networks are detected.Reconfigure TCP/IP settings on the laptop.Reinsert the laptop battery.Verify that the laptop is plugged into an electrical outlet.Try moving the laptop to different places to see if a signal can be detected.
Verify in the laptop software whether any wireless networks are detected.
Reconfigure TCP/IP settings on the laptop.
Reinsert the laptop battery.
Verify that the laptop is plugged into an electrical outlet.
Try moving the laptop to different places to see if a signal can be detected.
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