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cameraLCD screenCPUmedia player
camera
LCD screen
CPU
media player
A full format will delete files from the disk while analyzing the disk drive for errors.A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.A full format will delete every partition on the hard drive.
A full format will delete files from the disk while analyzing the disk drive for errors.
A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system.
A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.
A full format will delete every partition on the hard drive.
Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.Confirm the issues and give detailed instructions to solve the problem.Explain that the original technician is no good and the supervisor will be told.Suggest that the customer purchase a new computer.
Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.
Confirm the issues and give detailed instructions to solve the problem.
Explain that the original technician is no good and the supervisor will be told.
Suggest that the customer purchase a new computer.
if the battery only supports the system for a reduced period of timeif the device feels warm to the touchif there are signs of swellingif the screen brightness begins to dim
if the battery only supports the system for a reduced period of time
if the device feels warm to the touch
if there are signs of swelling
if the screen brightness begins to dim
Administrative ToolsCommand PromptBIOSSafe modeSystem Registry
Administrative Tools
Command Prompt
BIOS
Safe mode
System Registry
application, presentation, session, transportapplication, presentation, internet, network accessapplication, transport, network, data linkapplication, transport, internet, network accessphysical, data link, network, transport
application, presentation, session, transport
application, presentation, internet, network access
application, transport, network, data link
application, transport, internet, network access
physical, data link, network, transport
cellularsatellitemicrowaveISDN
cellular
satellite
microwave
ISDN
batteryinverterbacklightmotherboardCCFL
battery
inverter
backlight
motherboard
CCFL
A Molex connector and a SATA connector can be used on the same drive at the same time.An ATX main power connector supplies power to a video adapter.A SATA power connector is used to connect to a hard disk drive or an optical drive.A Molex power connector supplies power to a motherboard.
A Molex connector and a SATA connector can be used on the same drive at the same time.
An ATX main power connector supplies power to a video adapter.
A SATA power connector is used to connect to a hard disk drive or an optical drive.
A Molex power connector supplies power to a motherboard.
chain of custody proceduresmaximum number of service calls per dayguaranteed service response timecommunication etiquette rules
chain of custody procedures
maximum number of service calls per day
guaranteed service response time
communication etiquette rules
device driver errorslack of antivirus softwareRAM failingpower supply failureout-of-date browser
device driver errors
lack of antivirus software
RAM failing
power supply failure
out-of-date browser
bad cables or connections at the customer sitefailure of DNS to resolve names to IP addressesimproper IP address configuration on the hosthardware failure of the ISR used to connect the customer to the ISP
bad cables or connections at the customer site
failure of DNS to resolve names to IP addresses
improper IP address configuration on the host
hardware failure of the ISR used to connect the customer to the ISP
Steps 2, 3, 4Steps 1, 3, 2Steps 1, 2, 4Steps 1, 4, 3
Steps 2, 3, 4
Steps 1, 3, 2
Steps 1, 2, 4
Steps 1, 4, 3
The security settings of the Android OS have been compromised.The widget is associated with the app and this is the normal behavior.The widget is corrupt.The user has downloaded a virus.
The security settings of the Android OS have been compromised.
The widget is associated with the app and this is the normal behavior.
The widget is corrupt.
The user has downloaded a virus.
PANLANMANWAN
PAN
LAN
MAN
WAN
Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.The data center makes use of more devices to process data.Data centers require cloud computing but cloud computing does not require data centers.
Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.
A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.
The data center makes use of more devices to process data.
Data centers require cloud computing but cloud computing does not require data centers.
Windows UpdateEFSTPMBitLocker
Windows Update
EFS
TPM
BitLocker
Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.Remove the battery.Disconnect AC power.Ensure that the laptop Bluetooth switch is enabled.Enable Bluetooth in BIOS Setup.
Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop.
Remove the battery.
Disconnect AC power.
Ensure that the laptop Bluetooth switch is enabled.
Enable Bluetooth in BIOS Setup.
Use the msconfig command to adjust the startup settings for the program.Reinstall the program that is associated with the corrupt DLL file.Run sfc/scannow in Safe Mode.Run Windows Startup Repair.Reinstall the correct drivers.
Use the msconfig command to adjust the startup settings for the program.
Reinstall the program that is associated with the corrupt DLL file.
Run sfc/scannow in Safe Mode.
Run Windows Startup Repair.
Reinstall the correct drivers.
Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
BIOS cardUSB expansion cardPOST cardadvanced graphics card
BIOS card
USB expansion card
POST card
advanced graphics card
The new computer doesn’t have an NTFS partition.The network proxy decrypted the data to scan it for malware.The sensitive data was transferred with the FTP protocol.Encrypted files cannot be transferred across a network.
The new computer doesn’t have an NTFS partition.
The network proxy decrypted the data to scan it for malware.
The sensitive data was transferred with the FTP protocol.
Encrypted files cannot be transferred across a network.
MsconfigNtldrTask ManagerRegedit
Msconfig
Ntldr
Task Manager
Regedit
FAT16HPFSNTFSFAT32
FAT16
HPFS
NTFS
FAT32
reduction in the number of equipment failuresextension of the life of componentselimination of the need for repairsimprovement in RAM access timeimprovement in data protectiontime savings for technicians making repairs
reduction in the number of equipment failures
extension of the life of components
elimination of the need for repairs
improvement in RAM access time
improvement in data protection
time savings for technicians making repairs
identification of the problempreparation of a plan of actionimplementation of the solutiondocumentation of the problem and its solution
identification of the problem
preparation of a plan of action
implementation of the solution
documentation of the problem and its solution
when the technician cannot understand the problem as explained by the customerwhen a problem requires expertise from another technicianwhen a customer demands talking to a particular technicianwhen a customer appears to be very knowledgeable
when the technician cannot understand the problem as explained by the customer
when a problem requires expertise from another technician
when a customer demands talking to a particular technician
when a customer appears to be very knowledgeable
The printer drum is damaged.The printer toner is low.The printer has an incorrect IP address.The printer does not have enough memory.
The printer drum is damaged.
The printer toner is low.
The printer has an incorrect IP address.
The printer does not have enough memory.
to enhance the performance of the CPUto ensure the CPU is running at its peak speedWhat tool is included in the Mac OS X for backing up disks to image files and recovering disk images?to conserve the battery life by reducing the bus speed between the CPU and RAMto reduce the heat that the CPU may generate
to enhance the performance of the CPU
to ensure the CPU is running at its peak speed
What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?
to conserve the battery life by reducing the bus speed between the CPU and RAM
to reduce the heat that the CPU may generate
FTP client port numberusernameFTP server port numberpasswordFTP client IP addressFTP server IP address
FTP client port number
username
FTP server port number
password
FTP client IP address
FTP server IP address
Scan for and remove any virus found.Use the System Recovery Options to select the correct active partition.Replace the hard drive on the computer.Run chkdsk /F /R to fix the hard drive file entries.
Scan for and remove any virus found.
Use the System Recovery Options to select the correct active partition.
Replace the hard drive on the computer.
Run chkdsk /F /R to fix the hard drive file entries.
Disable or remove apps that allow connections to the GPS.Turn off the GPS when not in use.Set the device to connect only to known WiFi networks.Use a VPN connection whenever possible.Set the device to not store credentials.
Disable or remove apps that allow connections to the GPS.
Turn off the GPS when not in use.
Set the device to connect only to known WiFi networks.
Use a VPN connection whenever possible.
Set the device to not store credentials.
Both laser and inkjet printers produce poor quality images.Inkjet printers are less expensive as an initial purchase than laser printers.Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.A laser printer is significantly slower than an inkjet printer.The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
Both laser and inkjet printers produce poor quality images.
Inkjet printers are less expensive as an initial purchase than laser printers.
Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper.
A laser printer is significantly slower than an inkjet printer.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
The BIOS is corrupt.The CPU fan is not functioning.The CMOS battery has failed.The hard drive is failing.
The BIOS is corrupt.
The CPU fan is not functioning.
The CMOS battery has failed.
The hard drive is failing.
a lint-free clotha HEPA-capable vacuumisopropyl alcohola damp cloth
a lint-free cloth
a HEPA-capable vacuum
isopropyl alcohol
a damp cloth
boot sequenceallocation of memory to applicationsvirtualization supportPOSTenabling device drivers
boot sequence
allocation of memory to applications
virtualization support
POST
enabling device drivers
Use the System Restore utility.Use the recovery partition to reinstall Windows.Run the programs in Compatibility Mode.Update the driver for the graphics card.
Use the System Restore utility.
Use the recovery partition to reinstall Windows.
Run the programs in Compatibility Mode.
Update the driver for the graphics card.
Keep blockingUnblockAsk me laterTurn onDeny allTurn off
Keep blocking
Unblock
Ask me later
Turn on
Deny all
Turn off
Event ViewerDisk ManagementTask ManagerDevice Manager
Event Viewer
Disk Management
Device Manager
System RestoreDisk Error-CheckingDisk UtilityDeja Dup
System Restore
Disk Error-Checking
Disk Utility
Deja Dup
Give the users administrator rights on their computers.Grant the users read permissions on all files.Make the users members of a group called Backup Operators.Check the Folder is Ready for Archiving box in the properties of each folder.
Give the users administrator rights on their computers.
Grant the users read permissions on all files.
Make the users members of a group called Backup Operators.
Check the Folder is Ready for Archiving box in the properties of each folder.
to re-synchronize the email account with other devicesto remotely lock the email account if the device is stolento encrypt the email messagesto enable pictures and documents to be included in email messages
to re-synchronize the email account with other devices
to remotely lock the email account if the device is stolen
to encrypt the email messages
to enable pictures and documents to be included in email messages
The default gateway is not set.The TCP/IP protocol stack is not loaded.The NIC driver is out of date.The operating system is not compatible with the remote sites.
The default gateway is not set.
The TCP/IP protocol stack is not loaded.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
loose cablesunseated adapter cardsenvironmental controlshort circuits
loose cables
unseated adapter cards
environmental control
short circuits
Escalate the customer to a level two technician.Document the reason the customer called and create a support ticket.Ask the customer further questions to diagnose and attempt to fix the problem.Inform the customer of the need to call back later.Place the customer on hold until the customer has time to cool down.
Escalate the customer to a level two technician.
Document the reason the customer called and create a support ticket.
Ask the customer further questions to diagnose and attempt to fix the problem.
Inform the customer of the need to call back later.
Place the customer on hold until the customer has time to cool down.
It requires acknowledged completion of a professional training course prior to use.It requires registration instead of purchasing.It does not require purchase in order to use the software.It cannot be used for campus-wide deployment.It allows users to modify and share the source code.
It requires acknowledged completion of a professional training course prior to use.
It requires registration instead of purchasing.
It does not require purchase in order to use the software.
It cannot be used for campus-wide deployment.
It allows users to modify and share the source code.
Avoid lifting the printer close to your body.Avoid bending your knees when lifting the printer.Avoid lifting the equipment using the strength in your back.Lift the equipment using the strength in your legs and knees.Bend your back to pick the printer up.
Avoid lifting the printer close to your body.
Avoid bending your knees when lifting the printer.
Avoid lifting the equipment using the strength in your back.
Lift the equipment using the strength in your legs and knees.
Bend your back to pick the printer up.
Ask the customer open-ended questions about the problemSearch helpdesk repair logs for more information.Discuss solutions with the customer.Disconnect the computer from the network.Log in as a different user.
Ask the customer open-ended questions about the problem
Search helpdesk repair logs for more information.
Discuss solutions with the customer.
Disconnect the computer from the network.
Log in as a different user.
Verify that the laptop is plugged into an electrical outlet.Reconfigure TCP/IP settings on the laptop.Try moving the laptop to different places to see if a signal can be detected.Reinsert the laptop battery.Verify in the laptop software whether any wireless networks are detected.
Verify that the laptop is plugged into an electrical outlet.
Reconfigure TCP/IP settings on the laptop.
Try moving the laptop to different places to see if a signal can be detected.
Reinsert the laptop battery.
Verify in the laptop software whether any wireless networks are detected.
\\username\password/WORK1/installs// WORK2/installs\\username\Work2\installs\WORK2|installs\\work1\installs\\ username\WORK2\\installs
\\username\password/WORK1/installs
// WORK2/installs
\\username\Work2\installs
\WORK2|installs
\\work1\installs
\\ username\WORK2\\installs
Assign a drive letter to the partition.Format the partition.Shrink the partition.Extend the partition.
Assign a drive letter to the partition.
Format the partition.
Shrink the partition.
Extend the partition.
Passwords should contain letters and numbers.Passwords must contain encrypted characters.Passwords should contain no more than eight characters.Passwords should contain only capital letters.Passwords should be set to expire every 60 days.
Passwords should contain letters and numbers.
Passwords must contain encrypted characters.
Passwords should contain no more than eight characters.
Passwords should contain only capital letters.
Passwords should be set to expire every 60 days.
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