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TKIP keypasswordsfile encryptiondrive encryptionTPMMAC filtering
TKIP key
passwords
file encryption
drive encryption
TPM
MAC filtering
enabling app access to the root directoryimproving device performanceenabling features that are disabled by a cellular carriernot properly creating or maintaining sandboxing featuresallowing the user interface to be extensively customized
enabling app access to the root directory
improving device performance
enabling features that are disabled by a cellular carrier
not properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Press the F12 key during the boot process and start the computer in Safe Mode.Create a System Repair Disc and restore the image.Boot from a Windows 7 installation media and access the System Restore utility.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
The default gateway is incorrect.The NIC driver is out of date.The operating system is not compatible with the remote sites.The TCP/IP protocol stack is not loaded.
The default gateway is incorrect.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The TCP/IP protocol stack is not loaded.
if the screen brightness begins to dimif the device feels warm to the touchif the battery only supports the system for a reduced period of timeif there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if there are signs of swelling
What were you doing when the problem occurred?Have you changed your password recently?What software has been installed recently?Can the laptop operate using the AC adapter?
What were you doing when the problem occurred?
Have you changed your password recently?
What software has been installed recently?
Can the laptop operate using the AC adapter?
ITaaSSaaSPaaSIaaS
ITaaS
SaaS
PaaS
IaaS
Icons and buttons are used to represent the different apps on the phone.Tile sizes depend on the size of the app.Text messages, news, photos and other content can be displayed in the different tiles.Tapping and holding the arrow at the bottom left will display the Home screen.Unpinning an app from this view will uninstall the app from the phone.
Icons and buttons are used to represent the different apps on the phone.
Tile sizes depend on the size of the app.
Text messages, news, photos and other content can be displayed in the different tiles.
Tapping and holding the arrow at the bottom left will display the Home screen.
Unpinning an app from this view will uninstall the app from the phone.
when installing RAMwhen opening a computer casewhen replacing a power supply unitwhen installing a hard drive
when installing RAM
when opening a computer case
when replacing a power supply unit
when installing a hard drive
Deja DupTime MachineFinderDisk Utility
Deja Dup
Time Machine
Finder
Disk Utility
primary coronasecondary coronafuser assemblypickup rollerstransfer rollerspaper trays
primary corona
secondary corona
fuser assembly
pickup rollers
transfer rollers
paper trays
Add or Remove ProgramsTask ManagerSystem RestoreEvent Viewer
Add or Remove Programs
Task Manager
System Restore
Event Viewer
WPAWPA2WEPLEAP
WPA
WPA2
WEP
LEAP
The system administrator should assign passwords to the users.An expiration period should be established so that passwords frequently change.Passwords should be physically stored in a convenient location.Lockout policies should be avoided in order to increase user access.Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Lockout policies should be avoided in order to increase user access.
Passwords should contain mainly numbers for better encryption.
switchbiometric identification deviceKVMscannerdigitizer
switchbiometric identification device
KVM
scanner
digitizer
the video cardthe network interface cardthe power supplythe optical drive
the video card
the network interface card
the power supply
the optical drive
NTFS allows faster access to external peripherals such as a USB drive.NTFS supports larger files.NTFS provides more security features.NTFS allows the automatic detection of bad sectors.NTFS is easier to configure.NTFS allows faster formatting of drives.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS supports larger files.
NTFS provides more security features.
NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
NTFS allows faster formatting of drives.
inkjet printerthermal printerimpact printerpiezoelectric printer
inkjet printer
thermal printer
impact printer
piezoelectric printer
HDMIDB-15DVIPS/2
HDMI
DB-15
DVI
PS/2
DHCPDNSAPIPAICMP
DHCP
DNS
APIPA
ICMP
Computer ManagementMy ComputerSystem ToolsDevice Manager
Computer Management
My Computer
System Tools
Device Manager
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Ensure that the operating system software and applications contain the latest updates.Back up user data on a regular basis.Execute a factory reset once a month to remove all unidentified malicious software.Password protect iTunes or Google Play accounts.Unmount all unused disk partitions.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Ensure that the operating system software and applications contain the latest updates.
Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
Password protect iTunes or Google Play accounts.
Unmount all unused disk partitions.
Nothing. Windows automatically provides the driver.The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
Nothing. Windows automatically provides the driver.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
Document findings and outcomes.Test the theory to determine cause.Identify the exact problem.Establish a plan of action.
Document findings and outcomes.
Test the theory to determine cause.
Identify the exact problem.
Establish a plan of action.
copper cable locationwireless signal strength and access point positioningbasic functionality of computer portsquality of electricity in computer components
copper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
quality of electricity in computer components
The computer displays a “BOOTMGR is missing” error after POST.The computer continually restarts without displaying the desktop.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer locks up without any error messages.The computer displays an “Invalid Boot Disk” error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer locks up without any error messages.
The computer displays an “Invalid Boot Disk” error after POST.
Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
Many hosts participate in a coordinated attack.Infected computers are called daemons.It is easy to identify the source of the attack.All hosts must be in the same geographic area.
Many hosts participate in a coordinated attack.
Infected computers are called daemons.
It is easy to identify the source of the attack.
All hosts must be in the same geographic area.
PCIDIMMPCIeAGPISA
PCI
DIMM
PCIe
AGP
ISA
to specify procedures in designing and building common computer systemsto specify procedures for dealing with potentially hazardous materialsto specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
to specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
rubbing alcohola diluted ammonia solutionisopropyl alcoholsoap and water
rubbing alcohol
a diluted ammonia solution
isopropyl alcohol
soap and water
Dust diminishes the range of wireless services.Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.Dust increases electromagnetic interference in nearby connected cables.Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
hypervisorserver clusteringRAIDTerminal Services
hypervisor
server clustering
RAID
Terminal Services
Data is more secure in the event of hardware failures.Individual users are in control of their own computers and network resources.The total cost of the new solution is considerably lower.Data resources and access are centrally controlled.Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
hashed encryption of the hard drive volumesupport for Windows backupapplication license protectionstorage of digital certificatessupport for Windows Firewallsecurity for user authentication information
hashed encryption of the hard drive volume
support for Windows backup
application license protection
storage of digital certificates
support for Windows Firewall
security for user authentication information
networkdata linkapplicationtransport
network
data link
application
transport
The computer automatically boots into Safe Mode and displays a warning on the screen.The computer returns an error message that indicates the I/O address of the failing device.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer returns an error message that indicates the I/O address of the failing device.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
uninterruptible power supplysurge suppressorstandby power supplypower inverter
uninterruptible power supply
surge suppressor
standby power supply
power inverter
AC power connectorPS/2 keyboardexternal monitorweb camerafingerprint readertouchpad
AC power connector
PS/2 keyboard
external monitor
web camera
fingerprint reader
touchpad
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a can of compressed air to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a can of compressed air to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
a description of the problem and solutiononly the failed attempts, so that future technicians will know what not to tryonly the solution, because this solved the problemeverything that was done to try to solve the problem
a description of the problem and solution
only the failed attempts, so that future technicians will know what not to try
only the solution, because this solved the problem
everything that was done to try to solve the problem
A power-intensive app is running at the background.The touchscreen is not calibrated.An app is not compatible with the device.The operating system has encountered an error.
A power-intensive app is running at the background.
The touchscreen is not calibrated.
An app is not compatible with the device.
The operating system has encountered an error.
The GPU is not cooling correctly.Power to the pixels has been removed.The LCD cutoff switch is damaged.The display is not correctly installed.The display settings have been changed.
The GPU is not cooling correctly.
Power to the pixels has been removed.
The LCD cutoff switch is damaged.
The display is not correctly installed.
The display settings have been changed.
Ask a fellow technician for advice.Remove the keyboard.Consult the service manual for the laptop.Backup the BIOS settings.
Ask a fellow technician for advice.
Remove the keyboard.
Consult the service manual for the laptop.
Backup the BIOS settings.
a fixed value that represents the level of access of a user to system filesa variable set by the administrator for each user of the systeman environment variable that is set by the operating systemthe location of the Documents folder of a particular user
a fixed value that represents the level of access of a user to system files
a variable set by the administrator for each user of the system
an environment variable that is set by the operating system
the location of the Documents folder of a particular user
ping cisco.comnbtstat cisco.comnslookup cisco.comipconfig /flushdnsnet cisco.com
ping cisco.com
nbtstat cisco.com
nslookup cisco.com
ipconfig /flushdns
net cisco.com
Secure Digital cardexternal flash driveCompactFlash cardexternal hard drive
Secure Digital card
external flash drive
CompactFlash card
external hard drive
USB flash drivesolid-state drivesolid-state hybrid diskembedded multimedia card
USB flash drive
solid-state drive
solid-state hybrid disk
embedded multimedia card
What happened after the error occurred?Is this the first time the error occurred?What happened before the error occurred?What error messages were displayed when the error occurred?
What happened after the error occurred?
Is this the first time the error occurred?
What happened before the error occurred?
What error messages were displayed when the error occurred?
443225314380
443
22
53
143
80
to connect multiple storage devices for redundancy or speedto allow older PCI technology expansion slots to be usedto provide enhanced audio and graphic capabilitiesto connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
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