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enabling app access to the root directoryenabling features that are disabled by a cellular carrierimproving device performancenot properly creating or maintaining sandboxing featuresallowing the user interface to be extensively customized
enabling app access to the root directory
enabling features that are disabled by a cellular carrier
improving device performance
not properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
TPMMAC filteringpasswordsTKIP keyfile encryptiondrive encryption
TPM
MAC filtering
passwords
TKIP key
file encryption
drive encryption
System RestoreEvent ViewerAdd or Remove ProgramsTask Manager
System Restore
Event Viewer
Add or Remove Programs
Task Manager
touchpadexternal monitorAC power connectorweb cameraPS/2 keyboardfingerprint reader
touchpad
external monitor
AC power connector
web camera
PS/2 keyboard
fingerprint reader
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
DVIDB-15PS/2HDMI
DVI
DB-15
PS/2
HDMI
to allow older PCI technology expansion slots to be usedto provide enhanced audio and graphic capabilitiesto connect peripheral devices to a PC to improve performanceto connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Press the F12 key during the boot process and start the computer in Safe Mode.Create a System Repair Disc and restore the image.Boot from a Windows 7 installation media and access the System Restore utility.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
Passwords should be physically stored in a convenient location.Passwords should contain mainly numbers for better encryption.The system administrator should assign passwords to the users.Lockout policies should be avoided in order to increase user access.An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
An expiration period should be established so that passwords frequently change.
The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.Nothing. Windows automatically provides the driver.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Nothing. Windows automatically provides the driver.
a diluted ammonia solutionisopropyl alcoholsoap and waterrubbing alcohol
a diluted ammonia solution
isopropyl alcohol
soap and water
rubbing alcohol
My ComputerDevice ManagerSystem ToolsComputer Management
My Computer
Device Manager
System Tools
Computer Management
surge suppressorpower inverteruninterruptible power supplystandby power supply
surge suppressor
power inverter
uninterruptible power supply
standby power supply
KVMswitchbiometric identification devicescannerdigitizer
KVM
switchbiometric identification device
scanner
digitizer
when opening a computer casewhen installing RAMwhen replacing a power supply unitwhen installing a hard drive
when opening a computer case
when installing RAM
when replacing a power supply unit
when installing a hard drive
The computer locks up without any error messages.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays a “BOOTMGR is missing” error after POST.The computer continually restarts without displaying the desktop.The computer displays an “Invalid Boot Disk” error after POST.
The computer locks up without any error messages.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer continually restarts without displaying the desktop.
The computer displays an “Invalid Boot Disk” error after POST.
Establish a plan of action.Test the theory to determine cause.Identify the exact problem.Document findings and outcomes.
Establish a plan of action.
Test the theory to determine cause.
Identify the exact problem.
Document findings and outcomes.
Dust increases electromagnetic interference in nearby connected cables.Dust can encourage insects and other pests to live in the equipment closets.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust diminishes the range of wireless services.Dust can cause network equipment to overheat and cause problems on the network.
Dust increases electromagnetic interference in nearby connected cables.
Dust can encourage insects and other pests to live in the equipment closets.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
Dust can cause network equipment to overheat and cause problems on the network.
An app is not compatible with the device.A power-intensive app is running at the background.The touchscreen is not calibrated.The operating system has encountered an error.
An app is not compatible with the device.
A power-intensive app is running at the background.
The touchscreen is not calibrated.
The operating system has encountered an error.
SaaSPaaSIaaSITaaS
SaaS
PaaS
IaaS
ITaaS
the power supplythe optical drivethe network interface cardthe video card
the power supply
the optical drive
the network interface card
the video card
Tile sizes depend on the size of the app.Tapping and holding the arrow at the bottom left will display the Home screen.Text messages, news, photos and other content can be displayed in the different tiles.Icons and buttons are used to represent the different apps on the phone.Unpinning an app from this view will uninstall the app from the phone.
Tile sizes depend on the size of the app.
Tapping and holding the arrow at the bottom left will display the Home screen.
Text messages, news, photos and other content can be displayed in the different tiles.
Icons and buttons are used to represent the different apps on the phone.
Unpinning an app from this view will uninstall the app from the phone.
221435380443
22
143
53
80
443
if the device feels warm to the touchif there are signs of swellingif the screen brightness begins to dimif the battery only supports the system for a reduced period of time
if the device feels warm to the touch
if there are signs of swelling
if the screen brightness begins to dim
if the battery only supports the system for a reduced period of time
to specify procedures in designing and building common computer systemsto specify procedures for dealing with potentially hazardous materialsto specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
to specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
What happened after the error occurred?What happened before the error occurred?What error messages were displayed when the error occurred?Is this the first time the error occurred?
What happened after the error occurred?
What happened before the error occurred?
What error messages were displayed when the error occurred?
Is this the first time the error occurred?
solid-state driveembedded multimedia cardUSB flash drivesolid-state hybrid disk
solid-state drive
embedded multimedia card
USB flash drive
solid-state hybrid disk
quality of electricity in computer componentscopper cable locationwireless signal strength and access point positioningbasic functionality of computer ports
quality of electricity in computer components
copper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
PCIPCIeISADIMMAGP
PCI
PCIe
ISA
DIMM
AGP
The computer emits a pattern of beeps indicating the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.The computer returns an error message that indicates the I/O address of the failing device.
The computer emits a pattern of beeps indicating the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
The computer returns an error message that indicates the I/O address of the failing device.
The NIC driver is out of date.The operating system is not compatible with the remote sites.The TCP/IP protocol stack is not loaded.The default gateway is incorrect.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The TCP/IP protocol stack is not loaded.
The default gateway is incorrect.
only the solution, because this solved the problemeverything that was done to try to solve the problemonly the failed attempts, so that future technicians will know what not to trya description of the problem and solution
only the solution, because this solved the problem
everything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
The LCD cutoff switch is damaged.The display is not correctly installed.The display settings have been changed.Power to the pixels has been removed.The GPU is not cooling correctly.
The LCD cutoff switch is damaged.
The display is not correctly installed.
The display settings have been changed.
Power to the pixels has been removed.
The GPU is not cooling correctly.
hashed encryption of the hard drive volumestorage of digital certificatessecurity for user authentication informationsupport for Windows backupapplication license protectionsupport for Windows Firewall
hashed encryption of the hard drive volume
storage of digital certificates
security for user authentication information
support for Windows backup
application license protection
support for Windows Firewall
Have you changed your password recently?What software has been installed recently?What were you doing when the problem occurred?Can the laptop operate using the AC adapter?
Have you changed your password recently?
What software has been installed recently?
What were you doing when the problem occurred?
Can the laptop operate using the AC adapter?
RAIDTerminal Servicesserver clusteringhypervisor
RAID
Terminal Services
server clustering
hypervisor
data linktransportapplicationnetwork
data link
transport
application
network
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
external flash driveCompactFlash cardexternal hard driveSecure Digital card
external flash drive
CompactFlash card
external hard drive
Secure Digital card
NTFS is easier to configure.NTFS provides more security features.NTFS allows faster formatting of drives.NTFS supports larger files.NTFS allows faster access to external peripherals such as a USB drive.NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
NTFS provides more security features.
NTFS allows faster formatting of drives.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows the automatic detection of bad sectors.
thermal printerpiezoelectric printerimpact printerinkjet printer
thermal printer
piezoelectric printer
impact printer
inkjet printer
APIPAICMPDNSDHCP
APIPA
ICMP
DNS
DHCP
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a can of compressed air to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a can of compressed air to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
secondary coronafuser assemblyprimary coronapickup rollerspaper traystransfer rollers
secondary corona
fuser assembly
primary corona
pickup rollers
paper trays
transfer rollers
Individual users are in control of their own computers and network resources.Personnel costs are lower because a dedicated network administrator is no longer necessary.Data resources and access are centrally controlled.The total cost of the new solution is considerably lower.Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data resources and access are centrally controlled.
The total cost of the new solution is considerably lower.
Data is more secure in the event of hardware failures.
Deja DupFinderTime MachineDisk Utility
Deja Dup
Finder
Time Machine
Disk Utility
Unmount all unused disk partitions.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Ensure that the operating system software and applications contain the latest updates.Execute a factory reset once a month to remove all unidentified malicious software.Back up user data on a regular basis.Password protect iTunes or Google Play accounts.
Unmount all unused disk partitions.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Ensure that the operating system software and applications contain the latest updates.
Execute a factory reset once a month to remove all unidentified malicious software.
Back up user data on a regular basis.
Password protect iTunes or Google Play accounts.
net cisco.comnbtstat cisco.comping cisco.comnslookup cisco.comipconfig /flushdns
net cisco.com
nbtstat cisco.com
ping cisco.com
nslookup cisco.com
ipconfig /flushdns
WPA2WPALEAPWEP
WPA2
WPA
LEAP
WEP
Many hosts participate in a coordinated attack.Infected computers are called daemons.All hosts must be in the same geographic area.It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
Infected computers are called daemons.
All hosts must be in the same geographic area.
It is easy to identify the source of the attack.
a variable set by the administrator for each user of the systeman environment variable that is set by the operating systema fixed value that represents the level of access of a user to system filesthe location of the Documents folder of a particular user
a variable set by the administrator for each user of the system
an environment variable that is set by the operating system
a fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
Backup the BIOS settings.Ask a fellow technician for advice.Consult the service manual for the laptop.Remove the keyboard.
Backup the BIOS settings.
Ask a fellow technician for advice.
Consult the service manual for the laptop.
Remove the keyboard.
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