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Icons and buttons are used to represent the different apps on the phone.Tapping and holding the arrow at the bottom left will display the Home screen.Text messages, news, photos and other content can be displayed in the different tiles.Unpinning an app from this view will uninstall the app from the phone.Tile sizes depend on the size of the app.
Icons and buttons are used to represent the different apps on the phone.
Tapping and holding the arrow at the bottom left will display the Home screen.
Text messages, news, photos and other content can be displayed in the different tiles.
Unpinning an app from this view will uninstall the app from the phone.
Tile sizes depend on the size of the app.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.Nothing. Windows automatically provides the driver.The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
Nothing. Windows automatically provides the driver.
The user must browse the Internet, then download and install the proper driver.
Task ManagerEvent ViewerSystem RestoreAdd or Remove Programs
Task Manager
Event Viewer
System Restore
Add or Remove Programs
Dust increases electromagnetic interference in nearby connected cables.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust diminishes the range of wireless services.Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
TPMTKIP keypasswordsMAC filteringfile encryptiondrive encryption
TPM
TKIP key
passwords
MAC filtering
file encryption
drive encryption
FinderDeja DupTime MachineDisk Utility
Finder
Deja Dup
Time Machine
Disk Utility
HDMIDB-15DVIPS/2
HDMI
DB-15
DVI
PS/2
Lockout policies should be avoided in order to increase user access.An expiration period should be established so that passwords frequently change.Passwords should be physically stored in a convenient location.Passwords should contain mainly numbers for better encryption.The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
Identify the exact problem.Document findings and outcomes.Test the theory to determine cause.Establish a plan of action.
Identify the exact problem.
Document findings and outcomes.
Test the theory to determine cause.
Establish a plan of action.
standby power supplypower inverteruninterruptible power supplysurge suppressor
standby power supply
power inverter
uninterruptible power supply
surge suppressor
WPALEAPWEPWPA2
WPA
LEAP
WEP
WPA2
An app is not compatible with the device.The touchscreen is not calibrated.A power-intensive app is running at the background.The operating system has encountered an error.
An app is not compatible with the device.
The touchscreen is not calibrated.
A power-intensive app is running at the background.
The operating system has encountered an error.
wireless signal strength and access point positioningbasic functionality of computer portsquality of electricity in computer componentscopper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
quality of electricity in computer components
copper cable location
The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message that indicates the I/O address of the failing device.
a fixed value that represents the level of access of a user to system filesan environment variable that is set by the operating systema variable set by the administrator for each user of the systemthe location of the Documents folder of a particular user
a fixed value that represents the level of access of a user to system files
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
the location of the Documents folder of a particular user
Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the humidity and temperature levels are set as low as possible.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the humidity and temperature levels are set as low as possible.
if the battery only supports the system for a reduced period of timeif there are signs of swellingif the screen brightness begins to dimif the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
Backup the BIOS settings.Ask a fellow technician for advice.Consult the service manual for the laptop.Remove the keyboard.
Backup the BIOS settings.
Ask a fellow technician for advice.
Consult the service manual for the laptop.
Remove the keyboard.
IaaSSaaSITaaSPaaS
IaaS
SaaS
ITaaS
PaaS
USB flash drivesolid-state drivesolid-state hybrid diskembedded multimedia card
USB flash drive
solid-state drive
solid-state hybrid disk
embedded multimedia card
to connect peripheral devices to a PC to improve performanceto provide enhanced audio and graphic capabilitiesto connect multiple storage devices for redundancy or speedto allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
to provide enhanced audio and graphic capabilities
to connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in designing and building common computer systemsto specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
to specify procedures for dealing with potentially hazardous materials
networktransportdata linkapplication
network
transport
data link
application
PCIePCIISAAGPDIMM
PCIe
PCI
ISA
AGP
DIMM
Infected computers are called daemons.It is easy to identify the source of the attack.Many hosts participate in a coordinated attack.All hosts must be in the same geographic area.
Infected computers are called daemons.
It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
System ToolsComputer ManagementDevice ManagerMy Computer
System Tools
Computer Management
Device Manager
My Computer
Execute a factory reset once a month to remove all unidentified malicious software.Unmount all unused disk partitions.Password protect iTunes or Google Play accounts.Ensure that the operating system software and applications contain the latest updates.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
Unmount all unused disk partitions.
Password protect iTunes or Google Play accounts.
Ensure that the operating system software and applications contain the latest updates.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Back up user data on a regular basis.
The default gateway is incorrect.The TCP/IP protocol stack is not loaded.The operating system is not compatible with the remote sites.The NIC driver is out of date.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The NIC driver is out of date.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Boot from a Windows 7 installation media and access the System Restore utility.Create a System Repair Disc and restore the image.Press the F12 key during the boot process and start the computer in Safe Mode.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Boot from a Windows 7 installation media and access the System Restore utility.
Create a System Repair Disc and restore the image.
Press the F12 key during the boot process and start the computer in Safe Mode.
support for Windows backupapplication license protectionhashed encryption of the hard drive volumesupport for Windows Firewallstorage of digital certificatessecurity for user authentication information
support for Windows backup
application license protection
hashed encryption of the hard drive volume
support for Windows Firewall
storage of digital certificates
security for user authentication information
Secure Digital cardexternal hard driveexternal flash driveCompactFlash card
Secure Digital card
external hard drive
external flash drive
CompactFlash card
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
scannerswitchbiometric identification devicedigitizerKVM
scanner
switchbiometric identification device
digitizer
KVM
paper trayspickup rollersfuser assemblytransfer rollersprimary coronasecondary corona
paper trays
pickup rollers
fuser assembly
transfer rollers
primary corona
secondary corona
inkjet printerimpact printerpiezoelectric printerthermal printer
inkjet printer
impact printer
piezoelectric printer
thermal printer
when installing a hard drivewhen replacing a power supply unitwhen opening a computer casewhen installing RAM
when installing a hard drive
when replacing a power supply unit
when opening a computer case
when installing RAM
NTFS allows faster access to external peripherals such as a USB drive.NTFS is easier to configure.NTFS allows faster formatting of drives.NTFS provides more security features.NTFS supports larger files.NTFS allows the automatic detection of bad sectors.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS is easier to configure.
NTFS allows faster formatting of drives.
NTFS provides more security features.
NTFS supports larger files.
NTFS allows the automatic detection of bad sectors.
The display settings have been changed.The LCD cutoff switch is damaged.The GPU is not cooling correctly.The display is not correctly installed.Power to the pixels has been removed.
The display settings have been changed.
The LCD cutoff switch is damaged.
The GPU is not cooling correctly.
The display is not correctly installed.
Power to the pixels has been removed.
What happened before the error occurred?Is this the first time the error occurred?What happened after the error occurred?What error messages were displayed when the error occurred?
What happened before the error occurred?
Is this the first time the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
The computer continually restarts without displaying the desktop.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer locks up without any error messages.The computer displays an “Invalid Boot Disk” error after POST.The computer displays a “BOOTMGR is missing” error after POST.
The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer locks up without any error messages.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
PS/2 keyboardexternal monitortouchpadfingerprint readerAC power connectorweb camera
PS/2 keyboard
external monitor
touchpad
fingerprint reader
AC power connector
web camera
531432280443
53
143
22
80
443
Individual users are in control of their own computers and network resources.Data is more secure in the event of hardware failures.Personnel costs are lower because a dedicated network administrator is no longer necessary.Data resources and access are centrally controlled.The total cost of the new solution is considerably lower.
Individual users are in control of their own computers and network resources.
Data is more secure in the event of hardware failures.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data resources and access are centrally controlled.
The total cost of the new solution is considerably lower.
the video cardthe network interface cardthe optical drivethe power supply
the video card
the network interface card
the optical drive
the power supply
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a can of compressed air to remove excess dust.
What were you doing when the problem occurred?Can the laptop operate using the AC adapter?What software has been installed recently?Have you changed your password recently?
What were you doing when the problem occurred?
Can the laptop operate using the AC adapter?
What software has been installed recently?
Have you changed your password recently?
isopropyl alcoholsoap and waterrubbing alcohola diluted ammonia solution
isopropyl alcohol
soap and water
rubbing alcohol
a diluted ammonia solution
RAIDserver clusteringhypervisorTerminal Services
RAID
server clustering
hypervisor
Terminal Services
ICMPDHCPDNSAPIPA
ICMP
DHCP
DNS
APIPA
enabling app access to the root directorynot properly creating or maintaining sandboxing featuresenabling features that are disabled by a cellular carrierallowing the user interface to be extensively customizedimproving device performance
enabling app access to the root directory
not properly creating or maintaining sandboxing features
enabling features that are disabled by a cellular carrier
allowing the user interface to be extensively customized
improving device performance
a description of the problem and solutioneverything that was done to try to solve the problemonly the solution, because this solved the problemonly the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
everything that was done to try to solve the problem
only the solution, because this solved the problem
only the failed attempts, so that future technicians will know what not to try
nslookup cisco.comping cisco.comnet cisco.comipconfig /flushdnsnbtstat cisco.com
nslookup cisco.com
ping cisco.com
net cisco.com
ipconfig /flushdns
nbtstat cisco.com
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