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the video cardthe network interface cardthe optical drivethe power supply
the video card
the network interface card
the optical drive
the power supply
Backup the BIOS settings.Remove the keyboard.Consult the service manual for the laptop.Ask a fellow technician for advice.
Backup the BIOS settings.
Remove the keyboard.
Consult the service manual for the laptop.
Ask a fellow technician for advice.
a description of the problem and solutiononly the failed attempts, so that future technicians will know what not to tryeverything that was done to try to solve the problemonly the solution, because this solved the problem
a description of the problem and solution
only the failed attempts, so that future technicians will know what not to try
everything that was done to try to solve the problem
only the solution, because this solved the problem
primary coronatransfer rollerspickup rollersfuser assemblypaper trayssecondary corona
primary corona
transfer rollers
pickup rollers
fuser assembly
paper trays
secondary corona
Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
impact printerinkjet printerthermal printerpiezoelectric printer
impact printer
inkjet printer
thermal printer
piezoelectric printer
The TCP/IP protocol stack is not loaded.The NIC driver is out of date.The operating system is not compatible with the remote sites.The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The default gateway is incorrect.
when installing RAMwhen replacing a power supply unitwhen opening a computer casewhen installing a hard drive
when installing RAM
when replacing a power supply unit
when opening a computer case
when installing a hard drive
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Ignore the dust, as it does not affect the computer.Use a moistened cotton swab to remove excess dust.Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a moistened cotton swab to remove excess dust.
Use a can of compressed air to remove excess dust.
enabling app access to the root directoryenabling features that are disabled by a cellular carrierimproving device performanceallowing the user interface to be extensively customizednot properly creating or maintaining sandboxing features
enabling app access to the root directory
enabling features that are disabled by a cellular carrier
improving device performance
allowing the user interface to be extensively customized
not properly creating or maintaining sandboxing features
basic functionality of computer portswireless signal strength and access point positioningcopper cable locationquality of electricity in computer components
basic functionality of computer ports
wireless signal strength and access point positioning
copper cable location
quality of electricity in computer components
an environment variable that is set by the operating systema variable set by the administrator for each user of the systemthe location of the Documents folder of a particular usera fixed value that represents the level of access of a user to system files
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
the location of the Documents folder of a particular user
a fixed value that represents the level of access of a user to system files
isopropyl alcoholrubbing alcoholsoap and watera diluted ammonia solution
isopropyl alcohol
rubbing alcohol
soap and water
a diluted ammonia solution
application license protectionhashed encryption of the hard drive volumesecurity for user authentication informationsupport for Windows Firewallsupport for Windows backupstorage of digital certificates
application license protection
hashed encryption of the hard drive volume
security for user authentication information
support for Windows Firewall
support for Windows backup
storage of digital certificates
to specify procedures in the use of humidity control and prevention of moisture damageto specify procedures in designing and building common computer systemsto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures in designing and building common computer systems
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures for dealing with potentially hazardous materials
532244314380
53
22
443
143
80
USB flash drivesolid-state hybrid disksolid-state driveembedded multimedia card
USB flash drive
solid-state hybrid disk
solid-state drive
embedded multimedia card
if the device feels warm to the touchif there are signs of swellingif the battery only supports the system for a reduced period of timeif the screen brightness begins to dim
if the device feels warm to the touch
if there are signs of swelling
if the battery only supports the system for a reduced period of time
if the screen brightness begins to dim
An app is not compatible with the device.A power-intensive app is running at the background.The operating system has encountered an error.The touchscreen is not calibrated.
An app is not compatible with the device.
A power-intensive app is running at the background.
The operating system has encountered an error.
The touchscreen is not calibrated.
The display is not correctly installed.The display settings have been changed.The LCD cutoff switch is damaged.The GPU is not cooling correctly.Power to the pixels has been removed.
The display is not correctly installed.
The display settings have been changed.
The LCD cutoff switch is damaged.
The GPU is not cooling correctly.
Power to the pixels has been removed.
PS/2DVIDB-15HDMI
PS/2
DVI
DB-15
HDMI
FinderDeja DupTime MachineDisk Utility
Finder
Deja Dup
Time Machine
Disk Utility
Task ManagerEvent ViewerAdd or Remove ProgramsSystem Restore
Task Manager
Event Viewer
Add or Remove Programs
System Restore
APIPADHCPICMPDNS
APIPA
DHCP
ICMP
DNS
scannerswitchbiometric identification deviceKVMdigitizer
scanner
switchbiometric identification device
KVM
digitizer
Document findings and outcomes.Identify the exact problem.Test the theory to determine cause.Establish a plan of action.
Document findings and outcomes.
Identify the exact problem.
Test the theory to determine cause.
Establish a plan of action.
AC power connectorweb camerafingerprint readerPS/2 keyboardtouchpadexternal monitor
AC power connector
web camera
fingerprint reader
PS/2 keyboard
touchpad
external monitor
All hosts must be in the same geographic area.It is easy to identify the source of the attack.Infected computers are called daemons.Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
It is easy to identify the source of the attack.
Infected computers are called daemons.
Many hosts participate in a coordinated attack.
file encryptionpasswordsTKIP keyMAC filteringTPMdrive encryption
file encryption
passwords
TKIP key
MAC filtering
TPM
drive encryption
PCIPCIeAGPISADIMM
PCI
PCIe
AGP
ISA
DIMM
PaaSITaaSIaaSSaaS
PaaS
ITaaS
IaaS
SaaS
Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Text messages, news, photos and other content can be displayed in the different tiles.Unpinning an app from this view will uninstall the app from the phone.Tile sizes depend on the size of the app.Icons and buttons are used to represent the different apps on the phone.Tapping and holding the arrow at the bottom left will display the Home screen.
Text messages, news, photos and other content can be displayed in the different tiles.
Unpinning an app from this view will uninstall the app from the phone.
Tile sizes depend on the size of the app.
Icons and buttons are used to represent the different apps on the phone.
Tapping and holding the arrow at the bottom left will display the Home screen.
Have you changed your password recently?What were you doing when the problem occurred?What software has been installed recently?Can the laptop operate using the AC adapter?
Have you changed your password recently?
What were you doing when the problem occurred?
What software has been installed recently?
Can the laptop operate using the AC adapter?
What error messages were displayed when the error occurred?Is this the first time the error occurred?What happened after the error occurred?What happened before the error occurred?
What error messages were displayed when the error occurred?
Is this the first time the error occurred?
What happened after the error occurred?
What happened before the error occurred?
Press the F12 key during the boot process and start the computer in Safe Mode.Create a System Repair Disc and restore the image.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Boot from a Windows 7 installation media and access the System Restore utility.
Press the F12 key during the boot process and start the computer in Safe Mode.
Create a System Repair Disc and restore the image.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Boot from a Windows 7 installation media and access the System Restore utility.
An expiration period should be established so that passwords frequently change.Passwords should be physically stored in a convenient location.Lockout policies should be avoided in order to increase user access.Passwords should contain mainly numbers for better encryption.The system administrator should assign passwords to the users.
An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Lockout policies should be avoided in order to increase user access.
Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
data linknetworkapplicationtransport
data link
network
application
transport
The computer emits a pattern of beeps indicating the failing device.The screen flashes with a red background and displays a warning message.The computer automatically boots into Safe Mode and displays a warning on the screen.The computer returns an error message that indicates the I/O address of the failing device.
The computer emits a pattern of beeps indicating the failing device.
The screen flashes with a red background and displays a warning message.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer returns an error message that indicates the I/O address of the failing device.
The computer displays an “Invalid Boot Disk” error after POST.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer continually restarts without displaying the desktop.The computer locks up without any error messages.The computer displays a “BOOTMGR is missing” error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer continually restarts without displaying the desktop.
The computer locks up without any error messages.
The computer displays a “BOOTMGR is missing” error after POST.
Nothing. Windows automatically provides the driver.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The user must browse the Internet, then download and install the proper driver.
Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The user must browse the Internet, then download and install the proper driver.
Terminal Servicesserver clusteringRAIDhypervisor
Terminal Services
server clustering
RAID
hypervisor
WPA2LEAPWEPWPA
WPA2
LEAP
WEP
WPA
external hard driveSecure Digital cardCompactFlash cardexternal flash drive
external hard drive
Secure Digital card
CompactFlash card
external flash drive
Back up user data on a regular basis.Password protect iTunes or Google Play accounts.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Unmount all unused disk partitions.Ensure that the operating system software and applications contain the latest updates.Execute a factory reset once a month to remove all unidentified malicious software.
Back up user data on a regular basis.
Password protect iTunes or Google Play accounts.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Unmount all unused disk partitions.
Ensure that the operating system software and applications contain the latest updates.
Execute a factory reset once a month to remove all unidentified malicious software.
Dust can encourage insects and other pests to live in the equipment closets.Dust increases electromagnetic interference in nearby connected cables.Dust can cause network equipment to overheat and cause problems on the network.Dust diminishes the range of wireless services.Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
Dust can cause network equipment to overheat and cause problems on the network.
Dust diminishes the range of wireless services.
Dust is considered a fire hazard that poses danger to personnel and equipment.
System ToolsComputer ManagementDevice ManagerMy Computer
System Tools
Computer Management
Device Manager
My Computer
power invertersurge suppressoruninterruptible power supplystandby power supply
power inverter
surge suppressor
uninterruptible power supply
standby power supply
ping cisco.comnet cisco.comnslookup cisco.comnbtstat cisco.comipconfig /flushdns
ping cisco.com
net cisco.com
nslookup cisco.com
nbtstat cisco.com
ipconfig /flushdns
NTFS provides more security features.NTFS supports larger files.NTFS allows faster access to external peripherals such as a USB drive.NTFS allows faster formatting of drives.NTFS allows the automatic detection of bad sectors.NTFS is easier to configure.
NTFS provides more security features.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows faster formatting of drives.
NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
to connect multiple storage devices for redundancy or speedto provide enhanced audio and graphic capabilitiesto connect peripheral devices to a PC to improve performanceto allow older PCI technology expansion slots to be used
to connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
to allow older PCI technology expansion slots to be used
The total cost of the new solution is considerably lower.Data resources and access are centrally controlled.Individual users are in control of their own computers and network resources.Personnel costs are lower because a dedicated network administrator is no longer necessary.Data is more secure in the event of hardware failures.
The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
Individual users are in control of their own computers and network resources.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data is more secure in the event of hardware failures.
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