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to specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for dealing with potentially hazardous materialsto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in designing and building common computer systems
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for dealing with potentially hazardous materials
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
The GPU is not cooling correctly.The LCD cutoff switch is damaged.The display is not correctly installed.The display settings have been changed.Power to the pixels has been removed.
The GPU is not cooling correctly.
The LCD cutoff switch is damaged.
The display is not correctly installed.
The display settings have been changed.
Power to the pixels has been removed.
It is easy to identify the source of the attack.All hosts must be in the same geographic area.Many hosts participate in a coordinated attack.Infected computers are called daemons.
It is easy to identify the source of the attack.
All hosts must be in the same geographic area.
Many hosts participate in a coordinated attack.
Infected computers are called daemons.
APIPADNSICMPDHCP
APIPA
DNS
ICMP
DHCP
Back up user data on a regular basis.Password protect iTunes or Google Play accounts.Unmount all unused disk partitions.Execute a factory reset once a month to remove all unidentified malicious software.Ensure that the operating system software and applications contain the latest updates.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Back up user data on a regular basis.
Password protect iTunes or Google Play accounts.
Unmount all unused disk partitions.
Execute a factory reset once a month to remove all unidentified malicious software.
Ensure that the operating system software and applications contain the latest updates.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
if there are signs of swellingif the device feels warm to the touchif the battery only supports the system for a reduced period of timeif the screen brightness begins to dim
if there are signs of swelling
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if the screen brightness begins to dim
NTFS allows the automatic detection of bad sectors.NTFS supports larger files.NTFS allows faster access to external peripherals such as a USB drive.NTFS is easier to configure.NTFS allows faster formatting of drives.NTFS provides more security features.
NTFS allows the automatic detection of bad sectors.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS is easier to configure.
NTFS allows faster formatting of drives.
NTFS provides more security features.
The operating system has encountered an error.An app is not compatible with the device.The touchscreen is not calibrated.A power-intensive app is running at the background.
The operating system has encountered an error.
An app is not compatible with the device.
The touchscreen is not calibrated.
A power-intensive app is running at the background.
rubbing alcoholisopropyl alcoholsoap and watera diluted ammonia solution
rubbing alcohol
isopropyl alcohol
soap and water
a diluted ammonia solution
standby power supplysurge suppressorpower inverteruninterruptible power supply
standby power supply
surge suppressor
power inverter
uninterruptible power supply
The default gateway is incorrect.The TCP/IP protocol stack is not loaded.The operating system is not compatible with the remote sites.The NIC driver is out of date.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The NIC driver is out of date.
143805322443
143
80
53
22
443
to connect peripheral devices to a PC to improve performanceto connect multiple storage devices for redundancy or speedto allow older PCI technology expansion slots to be usedto provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to provide enhanced audio and graphic capabilities
Personnel costs are lower because a dedicated network administrator is no longer necessary.Individual users are in control of their own computers and network resources.Data is more secure in the event of hardware failures.The total cost of the new solution is considerably lower.Data resources and access are centrally controlled.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Individual users are in control of their own computers and network resources.
Data is more secure in the event of hardware failures.
The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
scannerdigitizerswitchbiometric identification deviceKVM
scanner
digitizer
switchbiometric identification device
KVM
Remove the keyboard.Consult the service manual for the laptop.Ask a fellow technician for advice.Backup the BIOS settings.
Remove the keyboard.
Consult the service manual for the laptop.
Ask a fellow technician for advice.
Backup the BIOS settings.
Press the F12 key during the boot process and start the computer in Safe Mode.Boot from a Windows 7 installation media and access the System Restore utility.Create a System Repair Disc and restore the image.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Boot from a Windows 7 installation media and access the System Restore utility.
Create a System Repair Disc and restore the image.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
the optical drivethe power supplythe network interface cardthe video card
the optical drive
the power supply
the network interface card
the video card
USB flash drivesolid-state hybrid diskembedded multimedia cardsolid-state drive
USB flash drive
solid-state hybrid disk
embedded multimedia card
solid-state drive
net cisco.comnbtstat cisco.comipconfig /flushdnsping cisco.comnslookup cisco.com
net cisco.com
nbtstat cisco.com
ipconfig /flushdns
ping cisco.com
nslookup cisco.com
AGPISADIMMPCIPCIe
AGP
ISA
DIMM
PCI
PCIe
The computer returns an error message that indicates the I/O address of the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The computer emits a pattern of beeps indicating the failing device.The screen flashes with a red background and displays a warning message.
The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer emits a pattern of beeps indicating the failing device.
The screen flashes with a red background and displays a warning message.
Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Time MachineFinderDisk UtilityDeja Dup
Time Machine
Finder
Disk Utility
Deja Dup
Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
WPA2WPALEAPWEP
WPA2
WPA
LEAP
WEP
improving device performancenot properly creating or maintaining sandboxing featuresallowing the user interface to be extensively customizedenabling app access to the root directoryenabling features that are disabled by a cellular carrier
improving device performance
not properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
enabling app access to the root directory
enabling features that are disabled by a cellular carrier
touchpadexternal monitorweb camerafingerprint readerPS/2 keyboardAC power connector
touchpad
external monitor
web camera
fingerprint reader
PS/2 keyboard
AC power connector
The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.Nothing. Windows automatically provides the driver.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
Nothing. Windows automatically provides the driver.
The computer displays a “BOOTMGR is missing” error after POST.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer locks up without any error messages.The computer continually restarts without displaying the desktop.
The computer displays a “BOOTMGR is missing” error after POST.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer locks up without any error messages.
The computer continually restarts without displaying the desktop.
drive encryptionMAC filteringfile encryptionTPMpasswordsTKIP key
drive encryption
MAC filtering
file encryption
TPM
passwords
TKIP key
when opening a computer casewhen installing a hard drivewhen installing RAMwhen replacing a power supply unit
when opening a computer case
when installing a hard drive
when installing RAM
when replacing a power supply unit
DB-15HDMIDVIPS/2
DB-15
HDMI
DVI
PS/2
Use a can of compressed air to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Ignore the dust, as it does not affect the computer.Use a moistened cotton swab to remove excess dust.
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a moistened cotton swab to remove excess dust.
a fixed value that represents the level of access of a user to system filesan environment variable that is set by the operating systema variable set by the administrator for each user of the systemthe location of the Documents folder of a particular user
a fixed value that represents the level of access of a user to system files
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
the location of the Documents folder of a particular user
Test the theory to determine cause.Identify the exact problem.Establish a plan of action.Document findings and outcomes.
Test the theory to determine cause.
Identify the exact problem.
Establish a plan of action.
Document findings and outcomes.
The system administrator should assign passwords to the users.Lockout policies should be avoided in order to increase user access.An expiration period should be established so that passwords frequently change.Passwords should be physically stored in a convenient location.Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Passwords should contain mainly numbers for better encryption.
What happened before the error occurred?What happened after the error occurred?What error messages were displayed when the error occurred?Is this the first time the error occurred?
What happened before the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
Is this the first time the error occurred?
What software has been installed recently?What were you doing when the problem occurred?Can the laptop operate using the AC adapter?Have you changed your password recently?
What software has been installed recently?
What were you doing when the problem occurred?
Can the laptop operate using the AC adapter?
Have you changed your password recently?
SaaSPaaSITaaSIaaS
SaaS
PaaS
ITaaS
IaaS
transfer rollerspaper trayspickup rollersfuser assemblysecondary coronaprimary corona
transfer rollers
paper trays
pickup rollers
fuser assembly
secondary corona
primary corona
Dust is considered a fire hazard that poses danger to personnel and equipment.Dust can cause network equipment to overheat and cause problems on the network.Dust increases electromagnetic interference in nearby connected cables.Dust diminishes the range of wireless services.Dust can encourage insects and other pests to live in the equipment closets.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust can cause network equipment to overheat and cause problems on the network.
Dust increases electromagnetic interference in nearby connected cables.
Dust diminishes the range of wireless services.
Dust can encourage insects and other pests to live in the equipment closets.
Terminal ServicesRAIDserver clusteringhypervisor
Terminal Services
RAID
server clustering
hypervisor
external flash driveCompactFlash cardexternal hard driveSecure Digital card
external flash drive
CompactFlash card
external hard drive
Secure Digital card
data linkapplicationtransportnetwork
data link
application
transport
network
Event ViewerSystem RestoreTask ManagerAdd or Remove Programs
Event Viewer
System Restore
Task Manager
Add or Remove Programs
only the solution, because this solved the problema description of the problem and solutioneverything that was done to try to solve the problemonly the failed attempts, so that future technicians will know what not to try
only the solution, because this solved the problem
a description of the problem and solution
everything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
piezoelectric printerinkjet printerimpact printerthermal printer
piezoelectric printer
inkjet printer
impact printer
thermal printer
basic functionality of computer portsquality of electricity in computer componentswireless signal strength and access point positioningcopper cable location
basic functionality of computer ports
quality of electricity in computer components
wireless signal strength and access point positioning
copper cable location
hashed encryption of the hard drive volumesupport for Windows Firewallsupport for Windows backupstorage of digital certificatesapplication license protectionsecurity for user authentication information
hashed encryption of the hard drive volume
support for Windows Firewall
support for Windows backup
storage of digital certificates
application license protection
security for user authentication information
Device ManagerSystem ToolsMy ComputerComputer Management
Device Manager
System Tools
My Computer
Computer Management
Icons and buttons are used to represent the different apps on the phone.Unpinning an app from this view will uninstall the app from the phone.Text messages, news, photos and other content can be displayed in the different tiles.Tapping and holding the arrow at the bottom left will display the Home screen.Tile sizes depend on the size of the app.
Icons and buttons are used to represent the different apps on the phone.
Unpinning an app from this view will uninstall the app from the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
Tapping and holding the arrow at the bottom left will display the Home screen.
Tile sizes depend on the size of the app.
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