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external hard driveCompactFlash cardexternal flash driveSecure Digital card
external hard drive
CompactFlash card
external flash drive
Secure Digital card
Device ManagerComputer ManagementSystem ToolsMy Computer
Device Manager
Computer Management
System Tools
My Computer
PS/2DVIHDMIDB-15
PS/2
DVI
HDMI
DB-15
NTFS is easier to configure.NTFS allows faster formatting of drives.NTFS provides more security features.NTFS allows faster access to external peripherals such as a USB drive.NTFS supports larger files.NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
NTFS allows faster formatting of drives.
NTFS provides more security features.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS supports larger files.
NTFS allows the automatic detection of bad sectors.
SaaSIaaSITaaSPaaS
SaaS
IaaS
ITaaS
PaaS
to connect peripheral devices to a PC to improve performanceto allow older PCI technology expansion slots to be usedto provide enhanced audio and graphic capabilitiesto connect multiple storage devices for redundancy or speed
to connect peripheral devices to a PC to improve performance
to allow older PCI technology expansion slots to be used
to provide enhanced audio and graphic capabilities
to connect multiple storage devices for redundancy or speed
ICMPDNSAPIPADHCP
ICMP
DNS
APIPA
DHCP
Remove the keyboard.Backup the BIOS settings.Ask a fellow technician for advice.Consult the service manual for the laptop.
Remove the keyboard.
Backup the BIOS settings.
Ask a fellow technician for advice.
Consult the service manual for the laptop.
The display is not correctly installed.The LCD cutoff switch is damaged.The GPU is not cooling correctly.The display settings have been changed.Power to the pixels has been removed.
The display is not correctly installed.
The LCD cutoff switch is damaged.
The GPU is not cooling correctly.
The display settings have been changed.
Power to the pixels has been removed.
The operating system is not compatible with the remote sites.The NIC driver is out of date.The default gateway is incorrect.The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The NIC driver is out of date.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
532244380143
53
22
443
80
143
transfer rollersfuser assemblypickup rollerssecondary coronapaper traysprimary corona
transfer rollers
fuser assembly
pickup rollers
secondary corona
paper trays
primary corona
Data is more secure in the event of hardware failures.Individual users are in control of their own computers and network resources.Personnel costs are lower because a dedicated network administrator is no longer necessary.The total cost of the new solution is considerably lower.Data resources and access are centrally controlled.
Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
The touchscreen is not calibrated.The operating system has encountered an error.A power-intensive app is running at the background.An app is not compatible with the device.
The touchscreen is not calibrated.
The operating system has encountered an error.
A power-intensive app is running at the background.
An app is not compatible with the device.
wireless signal strength and access point positioningquality of electricity in computer componentscopper cable locationbasic functionality of computer ports
wireless signal strength and access point positioning
quality of electricity in computer components
copper cable location
basic functionality of computer ports
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
power inverterstandby power supplyuninterruptible power supplysurge suppressor
power inverter
standby power supply
uninterruptible power supply
surge suppressor
an environment variable that is set by the operating systema variable set by the administrator for each user of the systema fixed value that represents the level of access of a user to system filesthe location of the Documents folder of a particular user
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
to specify procedures in designing and building common computer systemsto specify procedures for dealing with potentially hazardous materialsto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures in designing and building common computer systems
to specify procedures for dealing with potentially hazardous materials
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in the use of humidity control and prevention of moisture damage
What happened after the error occurred?What error messages were displayed when the error occurred?Is this the first time the error occurred?What happened before the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
Is this the first time the error occurred?
What happened before the error occurred?
Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
An expiration period should be established so that passwords frequently change.The system administrator should assign passwords to the users.Lockout policies should be avoided in order to increase user access.Passwords should contain mainly numbers for better encryption.Passwords should be physically stored in a convenient location.
An expiration period should be established so that passwords frequently change.
The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
Passwords should contain mainly numbers for better encryption.
Passwords should be physically stored in a convenient location.
touchpadAC power connectorPS/2 keyboardfingerprint readerweb cameraexternal monitor
touchpad
AC power connector
PS/2 keyboard
fingerprint reader
web camera
external monitor
Text messages, news, photos and other content can be displayed in the different tiles.Tile sizes depend on the size of the app.Icons and buttons are used to represent the different apps on the phone.Unpinning an app from this view will uninstall the app from the phone.Tapping and holding the arrow at the bottom left will display the Home screen.
Text messages, news, photos and other content can be displayed in the different tiles.
Tile sizes depend on the size of the app.
Icons and buttons are used to represent the different apps on the phone.
Unpinning an app from this view will uninstall the app from the phone.
Tapping and holding the arrow at the bottom left will display the Home screen.
The computer displays an “Invalid Boot Disk” error after POST.The computer continually restarts without displaying the desktop.The computer displays a “BOOTMGR is missing” error after POST.The computer locks up without any error messages.The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer continually restarts without displaying the desktop.
The computer displays a “BOOTMGR is missing” error after POST.
The computer locks up without any error messages.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
TPMMAC filteringfile encryptiondrive encryptionpasswordsTKIP key
TPM
MAC filtering
file encryption
drive encryption
passwords
TKIP key
the power supplythe network interface cardthe optical drivethe video card
the power supply
the network interface card
the optical drive
the video card
Boot from a Windows 7 installation media and access the System Restore utility.Create a System Repair Disc and restore the image.Press the F12 key during the boot process and start the computer in Safe Mode.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Boot from a Windows 7 installation media and access the System Restore utility.
Create a System Repair Disc and restore the image.
Press the F12 key during the boot process and start the computer in Safe Mode.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
only the failed attempts, so that future technicians will know what not to trya description of the problem and solutiononly the solution, because this solved the problemeverything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
only the solution, because this solved the problem
everything that was done to try to solve the problem
inkjet printerpiezoelectric printerimpact printerthermal printer
inkjet printer
piezoelectric printer
impact printer
thermal printer
Use a can of compressed air to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
if the battery only supports the system for a reduced period of timeif the device feels warm to the touchif the screen brightness begins to dimif there are signs of swelling
if the battery only supports the system for a reduced period of time
if the device feels warm to the touch
if the screen brightness begins to dim
if there are signs of swelling
hypervisorserver clusteringRAIDTerminal Services
hypervisor
server clustering
RAID
Terminal Services
The computer returns an error message that indicates the I/O address of the failing device.The computer emits a pattern of beeps indicating the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.
The computer returns an error message that indicates the I/O address of the failing device.
The computer emits a pattern of beeps indicating the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
ping cisco.comipconfig /flushdnsnslookup cisco.comnbtstat cisco.comnet cisco.com
ping cisco.com
ipconfig /flushdns
nslookup cisco.com
nbtstat cisco.com
net cisco.com
when installing RAMwhen replacing a power supply unitwhen opening a computer casewhen installing a hard drive
when installing RAM
when replacing a power supply unit
when opening a computer case
when installing a hard drive
storage of digital certificatessupport for Windows Firewallsupport for Windows backupapplication license protectionhashed encryption of the hard drive volumesecurity for user authentication information
storage of digital certificates
support for Windows Firewall
support for Windows backup
application license protection
hashed encryption of the hard drive volume
security for user authentication information
Infected computers are called daemons.Many hosts participate in a coordinated attack.All hosts must be in the same geographic area.It is easy to identify the source of the attack.
Infected computers are called daemons.
Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
It is easy to identify the source of the attack.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The user must browse the Internet, then download and install the proper driver.Nothing. Windows automatically provides the driver.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The user must browse the Internet, then download and install the proper driver.
Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
soap and waterrubbing alcoholisopropyl alcohola diluted ammonia solution
soap and water
rubbing alcohol
isopropyl alcohol
a diluted ammonia solution
Dust increases electromagnetic interference in nearby connected cables.Dust diminishes the range of wireless services.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
Dust diminishes the range of wireless services.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
WEPLEAPWPA2WPA
WEP
LEAP
WPA2
WPA
KVMscannerdigitizerswitchbiometric identification device
KVM
scanner
digitizer
switchbiometric identification device
Unmount all unused disk partitions.Ensure that the operating system software and applications contain the latest updates.Back up user data on a regular basis.Execute a factory reset once a month to remove all unidentified malicious software.Password protect iTunes or Google Play accounts.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Unmount all unused disk partitions.
Ensure that the operating system software and applications contain the latest updates.
Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
Password protect iTunes or Google Play accounts.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
solid-state drivesolid-state hybrid diskembedded multimedia cardUSB flash drive
solid-state drive
solid-state hybrid disk
embedded multimedia card
USB flash drive
Deja DupDisk UtilityTime MachineFinder
Deja Dup
Disk Utility
Time Machine
Finder
applicationtransportdata linknetwork
application
transport
data link
network
Identify the exact problem.Document findings and outcomes.Establish a plan of action.Test the theory to determine cause.
Identify the exact problem.
Document findings and outcomes.
Establish a plan of action.
Test the theory to determine cause.
improving device performanceenabling features that are disabled by a cellular carrierallowing the user interface to be extensively customizedenabling app access to the root directorynot properly creating or maintaining sandboxing features
improving device performance
enabling features that are disabled by a cellular carrier
allowing the user interface to be extensively customized
enabling app access to the root directory
not properly creating or maintaining sandboxing features
PCIDIMMPCIeAGPISA
PCI
DIMM
PCIe
AGP
ISA
Task ManagerSystem RestoreAdd or Remove ProgramsEvent Viewer
Task Manager
System Restore
Add or Remove Programs
Event Viewer
What software has been installed recently?Can the laptop operate using the AC adapter?Have you changed your password recently?What were you doing when the problem occurred?
What software has been installed recently?
Can the laptop operate using the AC adapter?
Have you changed your password recently?
What were you doing when the problem occurred?
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