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Passwords should be physically stored in a convenient location.The system administrator should assign passwords to the users.An expiration period should be established so that passwords frequently change.Lockout policies should be avoided in order to increase user access.Passwords should contain mainly numbers for better encryption.
Passwords should be physically stored in a convenient location.
The system administrator should assign passwords to the users.
An expiration period should be established so that passwords frequently change.
Lockout policies should be avoided in order to increase user access.
Passwords should contain mainly numbers for better encryption.
Use a can of compressed air to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Ignore the dust, as it does not affect the computer.Use a moistened cotton swab to remove excess dust.
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a moistened cotton swab to remove excess dust.
nslookup cisco.comipconfig /flushdnsnet cisco.comnbtstat cisco.comping cisco.com
nslookup cisco.com
ipconfig /flushdns
net cisco.com
nbtstat cisco.com
ping cisco.com
power inverterstandby power supplyuninterruptible power supplysurge suppressor
power inverter
standby power supply
uninterruptible power supply
surge suppressor
WPA2WEPWPALEAP
WPA2
WEP
WPA
LEAP
The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message that indicates the I/O address of the failing device.
Establish a plan of action.Document findings and outcomes.Test the theory to determine cause.Identify the exact problem.
Establish a plan of action.
Document findings and outcomes.
Test the theory to determine cause.
Identify the exact problem.
APIPAICMPDHCPDNS
APIPA
ICMP
DHCP
DNS
when installing RAMwhen installing a hard drivewhen replacing a power supply unitwhen opening a computer case
when installing RAM
when installing a hard drive
when replacing a power supply unit
when opening a computer case
The computer locks up without any error messages.The computer continually restarts without displaying the desktop.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer displays a “BOOTMGR is missing” error after POST.
The computer locks up without any error messages.
The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.Nothing. Windows automatically provides the driver.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Nothing. Windows automatically provides the driver.
the optical drivethe video cardthe network interface cardthe power supply
the optical drive
the video card
the network interface card
the power supply
Have you changed your password recently?What were you doing when the problem occurred?What software has been installed recently?Can the laptop operate using the AC adapter?
Have you changed your password recently?
What were you doing when the problem occurred?
What software has been installed recently?
Can the laptop operate using the AC adapter?
Remove the keyboard.Consult the service manual for the laptop.Backup the BIOS settings.Ask a fellow technician for advice.
Remove the keyboard.
Consult the service manual for the laptop.
Backup the BIOS settings.
Ask a fellow technician for advice.
file encryptionMAC filteringTKIP keypasswordsTPMdrive encryption
file encryption
MAC filtering
TKIP key
passwords
TPM
drive encryption
The operating system is not compatible with the remote sites.The NIC driver is out of date.The default gateway is incorrect.The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The NIC driver is out of date.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
DB-15PS/2DVIHDMI
DB-15
PS/2
DVI
HDMI
Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.Dust diminishes the range of wireless services.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust increases electromagnetic interference in nearby connected cables.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
Dust diminishes the range of wireless services.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust increases electromagnetic interference in nearby connected cables.
an environment variable that is set by the operating systema fixed value that represents the level of access of a user to system filesthe location of the Documents folder of a particular usera variable set by the administrator for each user of the system
an environment variable that is set by the operating system
a fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
a variable set by the administrator for each user of the system
My ComputerSystem ToolsDevice ManagerComputer Management
My Computer
System Tools
Device Manager
Computer Management
Power to the pixels has been removed.The LCD cutoff switch is damaged.The GPU is not cooling correctly.The display settings have been changed.The display is not correctly installed.
Power to the pixels has been removed.
The LCD cutoff switch is damaged.
The GPU is not cooling correctly.
The display settings have been changed.
The display is not correctly installed.
to allow older PCI technology expansion slots to be usedto connect multiple storage devices for redundancy or speedto provide enhanced audio and graphic capabilitiesto connect peripheral devices to a PC to improve performance
to allow older PCI technology expansion slots to be used
to connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
The operating system has encountered an error.A power-intensive app is running at the background.The touchscreen is not calibrated.An app is not compatible with the device.
The operating system has encountered an error.
A power-intensive app is running at the background.
The touchscreen is not calibrated.
An app is not compatible with the device.
data linkapplicationnetworktransport
data link
application
network
transport
Is this the first time the error occurred?What happened before the error occurred?What error messages were displayed when the error occurred?What happened after the error occurred?
Is this the first time the error occurred?
What happened before the error occurred?
What error messages were displayed when the error occurred?
What happened after the error occurred?
Terminal Servicesserver clusteringhypervisorRAID
Terminal Services
server clustering
hypervisor
RAID
PCIAGPDIMMPCIeISA
PCI
AGP
DIMM
PCIe
ISA
Individual users are in control of their own computers and network resources.The total cost of the new solution is considerably lower.Data resources and access are centrally controlled.Data is more secure in the event of hardware failures.Personnel costs are lower because a dedicated network administrator is no longer necessary.
Individual users are in control of their own computers and network resources.
The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
Data is more secure in the event of hardware failures.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
if the screen brightness begins to dimif the device feels warm to the touchif the battery only supports the system for a reduced period of timeif there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if there are signs of swelling
hashed encryption of the hard drive volumestorage of digital certificatessecurity for user authentication informationsupport for Windows backupsupport for Windows Firewallapplication license protection
hashed encryption of the hard drive volume
storage of digital certificates
security for user authentication information
support for Windows backup
support for Windows Firewall
application license protection
secondary coronafuser assemblypickup rollersprimary coronatransfer rollerspaper trays
secondary corona
fuser assembly
pickup rollers
primary corona
transfer rollers
paper trays
web camerafingerprint readertouchpadPS/2 keyboardexternal monitorAC power connector
web camera
fingerprint reader
touchpad
PS/2 keyboard
external monitor
AC power connector
NTFS supports larger files.NTFS allows faster formatting of drives.NTFS is easier to configure.NTFS allows faster access to external peripherals such as a USB drive.NTFS allows the automatic detection of bad sectors.NTFS provides more security features.
NTFS supports larger files.
NTFS allows faster formatting of drives.
NTFS is easier to configure.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows the automatic detection of bad sectors.
NTFS provides more security features.
Add or Remove ProgramsTask ManagerSystem RestoreEvent Viewer
Add or Remove Programs
Task Manager
System Restore
Event Viewer
Create a System Repair Disc and restore the image.Boot from a Windows 7 installation media and access the System Restore utility.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Press the F12 key during the boot process and start the computer in Safe Mode.
Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance helps to protect the computer equipment against future problems.
FinderDisk UtilityDeja DupTime Machine
Finder
Disk Utility
Deja Dup
Time Machine
rubbing alcoholsoap and watera diluted ammonia solutionisopropyl alcohol
rubbing alcohol
soap and water
a diluted ammonia solution
isopropyl alcohol
piezoelectric printerimpact printerthermal printerinkjet printer
piezoelectric printer
impact printer
thermal printer
inkjet printer
a description of the problem and solutiononly the solution, because this solved the problemeverything that was done to try to solve the problemonly the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
only the solution, because this solved the problem
everything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
IaaSPaaSSaaSITaaS
IaaS
PaaS
SaaS
ITaaS
All hosts must be in the same geographic area.Infected computers are called daemons.It is easy to identify the source of the attack.Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
Infected computers are called daemons.
It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
scannerKVMdigitizerswitchbiometric identification device
scanner
KVM
digitizer
switchbiometric identification device
143538022443
143
53
80
22
443
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Password protect iTunes or Google Play accounts.Unmount all unused disk partitions.Back up user data on a regular basis.Execute a factory reset once a month to remove all unidentified malicious software.Ensure that the operating system software and applications contain the latest updates.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Password protect iTunes or Google Play accounts.
Unmount all unused disk partitions.
Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
Ensure that the operating system software and applications contain the latest updates.
Tile sizes depend on the size of the app.Tapping and holding the arrow at the bottom left will display the Home screen.Unpinning an app from this view will uninstall the app from the phone.Icons and buttons are used to represent the different apps on the phone.Text messages, news, photos and other content can be displayed in the different tiles.
Tile sizes depend on the size of the app.
Tapping and holding the arrow at the bottom left will display the Home screen.
Unpinning an app from this view will uninstall the app from the phone.
Icons and buttons are used to represent the different apps on the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
quality of electricity in computer componentswireless signal strength and access point positioningbasic functionality of computer portscopper cable location
quality of electricity in computer components
wireless signal strength and access point positioning
basic functionality of computer ports
copper cable location
USB flash driveembedded multimedia cardsolid-state hybrid disksolid-state drive
USB flash drive
embedded multimedia card
solid-state hybrid disk
solid-state drive
to specify procedures in designing and building common computer systemsto specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for dealing with potentially hazardous materialsto specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for dealing with potentially hazardous materials
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
improving device performanceallowing the user interface to be extensively customizedenabling features that are disabled by a cellular carrierenabling app access to the root directorynot properly creating or maintaining sandboxing features
improving device performance
allowing the user interface to be extensively customized
enabling features that are disabled by a cellular carrier
enabling app access to the root directory
not properly creating or maintaining sandboxing features
external hard driveCompactFlash cardexternal flash driveSecure Digital card
external hard drive
CompactFlash card
external flash drive
Secure Digital card
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