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digitizerscannerKVMswitchbiometric identification device
digitizer
scanner
KVM
switchbiometric identification device
Use a can of compressed air to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a can of compressed air to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
WPAWPA2LEAPWEP
WPA
WPA2
LEAP
WEP
The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays a “BOOTMGR is missing” error after POST.The computer locks up without any error messages.The computer displays an “Invalid Boot Disk” error after POST.The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer locks up without any error messages.
The computer displays an “Invalid Boot Disk” error after POST.
The computer continually restarts without displaying the desktop.
Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
228044314353
22
80
443
143
53
Dust increases electromagnetic interference in nearby connected cables.Dust can encourage insects and other pests to live in the equipment closets.Dust can cause network equipment to overheat and cause problems on the network.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust diminishes the range of wireless services.
Dust increases electromagnetic interference in nearby connected cables.
Dust can encourage insects and other pests to live in the equipment closets.
Dust can cause network equipment to overheat and cause problems on the network.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
What were you doing when the problem occurred?Have you changed your password recently?Can the laptop operate using the AC adapter?What software has been installed recently?
What were you doing when the problem occurred?
Have you changed your password recently?
Can the laptop operate using the AC adapter?
What software has been installed recently?
touchpadweb cameraexternal monitorPS/2 keyboardfingerprint readerAC power connector
touchpad
web camera
external monitor
PS/2 keyboard
fingerprint reader
AC power connector
A power-intensive app is running at the background.The operating system has encountered an error.An app is not compatible with the device.The touchscreen is not calibrated.
A power-intensive app is running at the background.
The operating system has encountered an error.
An app is not compatible with the device.
The touchscreen is not calibrated.
Individual users are in control of their own computers and network resources.The total cost of the new solution is considerably lower.Data is more secure in the event of hardware failures.Data resources and access are centrally controlled.Personnel costs are lower because a dedicated network administrator is no longer necessary.
Individual users are in control of their own computers and network resources.
The total cost of the new solution is considerably lower.
Data is more secure in the event of hardware failures.
Data resources and access are centrally controlled.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
secondary coronafuser assemblypaper traysprimary coronapickup rollerstransfer rollers
secondary corona
fuser assembly
paper trays
primary corona
pickup rollers
transfer rollers
net cisco.comnslookup cisco.comipconfig /flushdnsping cisco.comnbtstat cisco.com
net cisco.com
nslookup cisco.com
ipconfig /flushdns
ping cisco.com
nbtstat cisco.com
Lockout policies should be avoided in order to increase user access.Passwords should be physically stored in a convenient location.The system administrator should assign passwords to the users.An expiration period should be established so that passwords frequently change.Passwords should contain mainly numbers for better encryption.
Lockout policies should be avoided in order to increase user access.
Passwords should be physically stored in a convenient location.
The system administrator should assign passwords to the users.
An expiration period should be established so that passwords frequently change.
Passwords should contain mainly numbers for better encryption.
PCIPCIeAGPISADIMM
PCI
PCIe
AGP
ISA
DIMM
to provide enhanced audio and graphic capabilitiesto connect peripheral devices to a PC to improve performanceto allow older PCI technology expansion slots to be usedto connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
to allow older PCI technology expansion slots to be used
to connect multiple storage devices for redundancy or speed
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The user must browse the Internet, then download and install the proper driver.Nothing. Windows automatically provides the driver.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The user must browse the Internet, then download and install the proper driver.
Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The operating system is not compatible with the remote sites.The default gateway is incorrect.The NIC driver is out of date.The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The default gateway is incorrect.
The NIC driver is out of date.
The TCP/IP protocol stack is not loaded.
Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
NTFS allows the automatic detection of bad sectors.NTFS is easier to configure.NTFS provides more security features.NTFS allows faster formatting of drives.NTFS supports larger files.NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
NTFS provides more security features.
NTFS allows faster formatting of drives.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
copper cable locationbasic functionality of computer portsquality of electricity in computer componentswireless signal strength and access point positioning
copper cable location
basic functionality of computer ports
quality of electricity in computer components
wireless signal strength and access point positioning
impact printerinkjet printerthermal printerpiezoelectric printer
impact printer
inkjet printer
thermal printer
piezoelectric printer
not properly creating or maintaining sandboxing featuresenabling features that are disabled by a cellular carrierimproving device performanceallowing the user interface to be extensively customizedenabling app access to the root directory
not properly creating or maintaining sandboxing features
enabling features that are disabled by a cellular carrier
improving device performance
allowing the user interface to be extensively customized
enabling app access to the root directory
surge suppressorpower inverteruninterruptible power supplystandby power supply
surge suppressor
power inverter
uninterruptible power supply
standby power supply
System RestoreAdd or Remove ProgramsEvent ViewerTask Manager
System Restore
Add or Remove Programs
Event Viewer
Task Manager
Back up user data on a regular basis.Ensure that the operating system software and applications contain the latest updates.Password protect iTunes or Google Play accounts.Execute a factory reset once a month to remove all unidentified malicious software.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Unmount all unused disk partitions.
Back up user data on a regular basis.
Ensure that the operating system software and applications contain the latest updates.
Password protect iTunes or Google Play accounts.
Execute a factory reset once a month to remove all unidentified malicious software.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Unmount all unused disk partitions.
to specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for dealing with potentially hazardous materialsto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in designing and building common computer systems
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for dealing with potentially hazardous materials
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
ICMPAPIPADHCPDNS
ICMP
APIPA
DHCP
DNS
external flash driveCompactFlash cardexternal hard driveSecure Digital card
external flash drive
CompactFlash card
external hard drive
Secure Digital card
if the screen brightness begins to dimif the device feels warm to the touchif the battery only supports the system for a reduced period of timeif there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if there are signs of swelling
Tile sizes depend on the size of the app.Tapping and holding the arrow at the bottom left will display the Home screen.Icons and buttons are used to represent the different apps on the phone.Text messages, news, photos and other content can be displayed in the different tiles.Unpinning an app from this view will uninstall the app from the phone.
Tile sizes depend on the size of the app.
Tapping and holding the arrow at the bottom left will display the Home screen.
Icons and buttons are used to represent the different apps on the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
Unpinning an app from this view will uninstall the app from the phone.
System ToolsComputer ManagementMy ComputerDevice Manager
System Tools
Computer Management
My Computer
Device Manager
ITaaSPaaSSaaSIaaS
ITaaS
PaaS
SaaS
IaaS
passwordsMAC filteringTPMfile encryptiondrive encryptionTKIP key
passwords
MAC filtering
TPM
file encryption
drive encryption
TKIP key
PS/2HDMIDVIDB-15
PS/2
HDMI
DVI
DB-15
Press the F12 key during the boot process and start the computer in Safe Mode.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Create a System Repair Disc and restore the image.Boot from a Windows 7 installation media and access the System Restore utility.
Press the F12 key during the boot process and start the computer in Safe Mode.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
solid-state hybrid disksolid-state driveembedded multimedia cardUSB flash drive
solid-state hybrid disk
solid-state drive
embedded multimedia card
USB flash drive
rubbing alcohola diluted ammonia solutionsoap and waterisopropyl alcohol
rubbing alcohol
a diluted ammonia solution
soap and water
isopropyl alcohol
What happened before the error occurred?Is this the first time the error occurred?What happened after the error occurred?What error messages were displayed when the error occurred?
What happened before the error occurred?
Is this the first time the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
Time MachineFinderDisk UtilityDeja Dup
Time Machine
Finder
Disk Utility
Deja Dup
only the failed attempts, so that future technicians will know what not to tryonly the solution, because this solved the problema description of the problem and solutioneverything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
only the solution, because this solved the problem
a description of the problem and solution
everything that was done to try to solve the problem
hashed encryption of the hard drive volumesupport for Windows Firewallapplication license protectionsupport for Windows backupstorage of digital certificatessecurity for user authentication information
hashed encryption of the hard drive volume
support for Windows Firewall
application license protection
support for Windows backup
storage of digital certificates
security for user authentication information
server clusteringhypervisorRAIDTerminal Services
server clustering
hypervisor
RAID
Terminal Services
Infected computers are called daemons.It is easy to identify the source of the attack.Many hosts participate in a coordinated attack.All hosts must be in the same geographic area.
Infected computers are called daemons.
It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
a variable set by the administrator for each user of the systema fixed value that represents the level of access of a user to system filesan environment variable that is set by the operating systemthe location of the Documents folder of a particular user
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
an environment variable that is set by the operating system
the location of the Documents folder of a particular user
data linknetworktransportapplication
data link
network
transport
application
The computer returns an error message that indicates the I/O address of the failing device.The computer emits a pattern of beeps indicating the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.
The computer returns an error message that indicates the I/O address of the failing device.
The computer emits a pattern of beeps indicating the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
the power supplythe optical drivethe video cardthe network interface card
the power supply
the optical drive
the video card
the network interface card
Consult the service manual for the laptop.Remove the keyboard.Ask a fellow technician for advice.Backup the BIOS settings.
Consult the service manual for the laptop.
Remove the keyboard.
Ask a fellow technician for advice.
Backup the BIOS settings.
The display is not correctly installed.Power to the pixels has been removed.The GPU is not cooling correctly.The display settings have been changed.The LCD cutoff switch is damaged.
The display is not correctly installed.
Power to the pixels has been removed.
The GPU is not cooling correctly.
The display settings have been changed.
The LCD cutoff switch is damaged.
Identify the exact problem.Document findings and outcomes.Establish a plan of action.Test the theory to determine cause.
Identify the exact problem.
Document findings and outcomes.
Establish a plan of action.
Test the theory to determine cause.
when replacing a power supply unitwhen installing RAMwhen opening a computer casewhen installing a hard drive
when replacing a power supply unit
when installing RAM
when opening a computer case
when installing a hard drive
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