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Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
AGPPCIeISAPCIDIMM
AGP
PCIe
ISA
PCI
DIMM
An expiration period should be established so that passwords frequently change.Passwords should contain mainly numbers for better encryption.Lockout policies should be avoided in order to increase user access.Passwords should be physically stored in a convenient location.The system administrator should assign passwords to the users.
An expiration period should be established so that passwords frequently change.
Passwords should contain mainly numbers for better encryption.
Lockout policies should be avoided in order to increase user access.
Passwords should be physically stored in a convenient location.
The system administrator should assign passwords to the users.
It is easy to identify the source of the attack.Infected computers are called daemons.Many hosts participate in a coordinated attack.All hosts must be in the same geographic area.
It is easy to identify the source of the attack.
Infected computers are called daemons.
Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
transfer rollersprimary coronafuser assemblypickup rollerssecondary coronapaper trays
transfer rollers
primary corona
fuser assembly
pickup rollers
secondary corona
paper trays
Back up user data on a regular basis.Execute a factory reset once a month to remove all unidentified malicious software.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Password protect iTunes or Google Play accounts.Ensure that the operating system software and applications contain the latest updates.Unmount all unused disk partitions.
Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Password protect iTunes or Google Play accounts.
Ensure that the operating system software and applications contain the latest updates.
Unmount all unused disk partitions.
touchpadexternal monitorfingerprint readerPS/2 keyboardAC power connectorweb camera
touchpad
external monitor
fingerprint reader
PS/2 keyboard
AC power connector
web camera
APIPADHCPDNSICMP
APIPA
DHCP
DNS
ICMP
the video cardthe network interface cardthe optical drivethe power supply
the video card
the network interface card
the optical drive
the power supply
Use a can of compressed air to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
only the solution, because this solved the problemeverything that was done to try to solve the problema description of the problem and solutiononly the failed attempts, so that future technicians will know what not to try
only the solution, because this solved the problem
everything that was done to try to solve the problem
a description of the problem and solution
only the failed attempts, so that future technicians will know what not to try
PaaSIaaSSaaSITaaS
PaaS
IaaS
SaaS
ITaaS
copper cable locationwireless signal strength and access point positioningbasic functionality of computer portsquality of electricity in computer components
copper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
quality of electricity in computer components
hashed encryption of the hard drive volumestorage of digital certificatessupport for Windows Firewallapplication license protectionsecurity for user authentication informationsupport for Windows backup
hashed encryption of the hard drive volume
storage of digital certificates
support for Windows Firewall
application license protection
security for user authentication information
support for Windows backup
isopropyl alcoholsoap and waterrubbing alcohola diluted ammonia solution
isopropyl alcohol
soap and water
rubbing alcohol
a diluted ammonia solution
Data resources and access are centrally controlled.The total cost of the new solution is considerably lower.Data is more secure in the event of hardware failures.Individual users are in control of their own computers and network resources.Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data resources and access are centrally controlled.
The total cost of the new solution is considerably lower.
Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Task ManagerEvent ViewerAdd or Remove ProgramsSystem Restore
Task Manager
Event Viewer
Add or Remove Programs
System Restore
Time MachineDisk UtilityFinderDeja Dup
Time Machine
Disk Utility
Finder
Deja Dup
external flash driveexternal hard driveCompactFlash cardSecure Digital card
external flash drive
external hard drive
CompactFlash card
Secure Digital card
when installing RAMwhen replacing a power supply unitwhen opening a computer casewhen installing a hard drive
when installing RAM
when replacing a power supply unit
when opening a computer case
when installing a hard drive
WPAWPA2LEAPWEP
WPA
WPA2
LEAP
WEP
DB-15HDMIDVIPS/2
DB-15
HDMI
DVI
PS/2
Press the F12 key during the boot process and start the computer in Safe Mode.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Create a System Repair Disc and restore the image.Boot from a Windows 7 installation media and access the System Restore utility.
Press the F12 key during the boot process and start the computer in Safe Mode.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
the location of the Documents folder of a particular useran environment variable that is set by the operating systema variable set by the administrator for each user of the systema fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
Dust diminishes the range of wireless services.Dust increases electromagnetic interference in nearby connected cables.Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
Dust increases electromagnetic interference in nearby connected cables.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Document findings and outcomes.Identify the exact problem.Establish a plan of action.Test the theory to determine cause.
Document findings and outcomes.
Identify the exact problem.
Establish a plan of action.
Test the theory to determine cause.
804435322143
80
443
53
22
143
Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
networkapplicationtransportdata link
network
application
transport
data link
System ToolsComputer ManagementDevice ManagerMy Computer
System Tools
Computer Management
Device Manager
My Computer
digitizerscannerswitchbiometric identification deviceKVM
digitizer
scanner
switchbiometric identification device
KVM
TPMpasswordsdrive encryptionMAC filteringfile encryptionTKIP key
TPM
passwords
drive encryption
MAC filtering
file encryption
TKIP key
server clusteringRAIDTerminal Serviceshypervisor
server clustering
RAID
Terminal Services
hypervisor
Tapping and holding the arrow at the bottom left will display the Home screen.Tile sizes depend on the size of the app.Icons and buttons are used to represent the different apps on the phone.Text messages, news, photos and other content can be displayed in the different tiles.Unpinning an app from this view will uninstall the app from the phone.
Tapping and holding the arrow at the bottom left will display the Home screen.
Tile sizes depend on the size of the app.
Icons and buttons are used to represent the different apps on the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
Unpinning an app from this view will uninstall the app from the phone.
An app is not compatible with the device.A power-intensive app is running at the background.The touchscreen is not calibrated.The operating system has encountered an error.
An app is not compatible with the device.
A power-intensive app is running at the background.
The touchscreen is not calibrated.
The operating system has encountered an error.
to connect multiple storage devices for redundancy or speedto connect peripheral devices to a PC to improve performanceto provide enhanced audio and graphic capabilitiesto allow older PCI technology expansion slots to be used
to connect multiple storage devices for redundancy or speed
to connect peripheral devices to a PC to improve performance
to provide enhanced audio and graphic capabilities
to allow older PCI technology expansion slots to be used
NTFS provides more security features.NTFS allows faster access to external peripherals such as a USB drive.NTFS allows the automatic detection of bad sectors.NTFS allows faster formatting of drives.NTFS is easier to configure.NTFS supports larger files.
NTFS provides more security features.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows the automatic detection of bad sectors.
NTFS allows faster formatting of drives.
NTFS is easier to configure.
NTFS supports larger files.
Can the laptop operate using the AC adapter?Have you changed your password recently?What software has been installed recently?What were you doing when the problem occurred?
Can the laptop operate using the AC adapter?
Have you changed your password recently?
What software has been installed recently?
What were you doing when the problem occurred?
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The user must browse the Internet, then download and install the proper driver.Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The user must browse the Internet, then download and install the proper driver.
Nothing. Windows automatically provides the driver.
What happened after the error occurred?Is this the first time the error occurred?What error messages were displayed when the error occurred?What happened before the error occurred?
What happened after the error occurred?
Is this the first time the error occurred?
What error messages were displayed when the error occurred?
What happened before the error occurred?
allowing the user interface to be extensively customizedenabling app access to the root directorynot properly creating or maintaining sandboxing featuresenabling features that are disabled by a cellular carrierimproving device performance
allowing the user interface to be extensively customized
enabling app access to the root directory
not properly creating or maintaining sandboxing features
enabling features that are disabled by a cellular carrier
improving device performance
if the battery only supports the system for a reduced period of timeif there are signs of swellingif the device feels warm to the touchif the screen brightness begins to dim
if the battery only supports the system for a reduced period of time
if there are signs of swelling
if the device feels warm to the touch
if the screen brightness begins to dim
The computer continually restarts without displaying the desktop.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer displays a “BOOTMGR is missing” error after POST.The computer locks up without any error messages.
The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer locks up without any error messages.
embedded multimedia cardUSB flash drivesolid-state drivesolid-state hybrid disk
embedded multimedia card
USB flash drive
solid-state drive
solid-state hybrid disk
to specify procedures in designing and building common computer systemsto specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures for dealing with potentially hazardous materials
to specify procedures in designing and building common computer systems
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures for dealing with potentially hazardous materials
The NIC driver is out of date.The default gateway is incorrect.The TCP/IP protocol stack is not loaded.The operating system is not compatible with the remote sites.
The NIC driver is out of date.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
impact printerthermal printerpiezoelectric printerinkjet printer
impact printer
thermal printer
piezoelectric printer
inkjet printer
Remove the keyboard.Backup the BIOS settings.Ask a fellow technician for advice.Consult the service manual for the laptop.
Remove the keyboard.
Backup the BIOS settings.
Ask a fellow technician for advice.
Consult the service manual for the laptop.
The computer returns an error message that indicates the I/O address of the failing device.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer returns an error message that indicates the I/O address of the failing device.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
standby power supplypower inverteruninterruptible power supplysurge suppressor
standby power supply
power inverter
uninterruptible power supply
surge suppressor
nbtstat cisco.comnet cisco.comnslookup cisco.comipconfig /flushdnsping cisco.com
nbtstat cisco.com
net cisco.com
nslookup cisco.com
ipconfig /flushdns
ping cisco.com
The display settings have been changed.The LCD cutoff switch is damaged.The display is not correctly installed.The GPU is not cooling correctly.Power to the pixels has been removed.
The display settings have been changed.
The LCD cutoff switch is damaged.
The display is not correctly installed.
The GPU is not cooling correctly.
Power to the pixels has been removed.
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