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to connect multiple storage devices for redundancy or speedto provide enhanced audio and graphic capabilitiesto allow older PCI technology expansion slots to be usedto connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
to allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
a description of the problem and solutiononly the solution, because this solved the problemeverything that was done to try to solve the problemonly the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
only the solution, because this solved the problem
everything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
net cisco.comipconfig /flushdnsping cisco.comnslookup cisco.comnbtstat cisco.com
net cisco.com
ipconfig /flushdns
ping cisco.com
nslookup cisco.com
nbtstat cisco.com
ITaaSSaaSPaaSIaaS
ITaaS
SaaS
PaaS
IaaS
The computer returns an error message that indicates the I/O address of the failing device.The computer emits a pattern of beeps indicating the failing device.The screen flashes with a red background and displays a warning message.The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer returns an error message that indicates the I/O address of the failing device.
The computer emits a pattern of beeps indicating the failing device.
The screen flashes with a red background and displays a warning message.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The TCP/IP protocol stack is not loaded.The operating system is not compatible with the remote sites.The NIC driver is out of date.The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The NIC driver is out of date.
The default gateway is incorrect.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.The user must browse the Internet, then download and install the proper driver.Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The user must browse the Internet, then download and install the proper driver.
Nothing. Windows automatically provides the driver.
LEAPWPA2WPAWEP
LEAP
WPA2
WPA
WEP
Consult the service manual for the laptop.Remove the keyboard.Backup the BIOS settings.Ask a fellow technician for advice.
Consult the service manual for the laptop.
Remove the keyboard.
Backup the BIOS settings.
Ask a fellow technician for advice.
Disk UtilityFinderDeja DupTime Machine
Disk Utility
Finder
Deja Dup
Time Machine
secondary coronafuser assemblyprimary coronapickup rollerstransfer rollerspaper trays
secondary corona
fuser assembly
primary corona
pickup rollers
transfer rollers
paper trays
not properly creating or maintaining sandboxing featuresenabling app access to the root directoryimproving device performanceenabling features that are disabled by a cellular carrierallowing the user interface to be extensively customized
not properly creating or maintaining sandboxing features
enabling app access to the root directory
improving device performance
enabling features that are disabled by a cellular carrier
allowing the user interface to be extensively customized
Passwords should be physically stored in a convenient location.An expiration period should be established so that passwords frequently change.Passwords should contain mainly numbers for better encryption.Lockout policies should be avoided in order to increase user access.The system administrator should assign passwords to the users.
Passwords should be physically stored in a convenient location.
An expiration period should be established so that passwords frequently change.
Passwords should contain mainly numbers for better encryption.
Lockout policies should be avoided in order to increase user access.
The system administrator should assign passwords to the users.
The display is not correctly installed.Power to the pixels has been removed.The display settings have been changed.The GPU is not cooling correctly.The LCD cutoff switch is damaged.
The display is not correctly installed.
Power to the pixels has been removed.
The display settings have been changed.
The GPU is not cooling correctly.
The LCD cutoff switch is damaged.
an environment variable that is set by the operating systemthe location of the Documents folder of a particular usera fixed value that represents the level of access of a user to system filesa variable set by the administrator for each user of the system
an environment variable that is set by the operating system
the location of the Documents folder of a particular user
a fixed value that represents the level of access of a user to system files
a variable set by the administrator for each user of the system
to specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures for dealing with potentially hazardous materialsto specify procedures in designing and building common computer systemsto specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures for dealing with potentially hazardous materials
to specify procedures in designing and building common computer systems
to specify procedures in the use of humidity control and prevention of moisture damage
NTFS provides more security features.NTFS allows the automatic detection of bad sectors.NTFS supports larger files.NTFS allows faster formatting of drives.NTFS is easier to configure.NTFS allows faster access to external peripherals such as a USB drive.
NTFS provides more security features.
NTFS allows the automatic detection of bad sectors.
NTFS supports larger files.
NTFS allows faster formatting of drives.
NTFS is easier to configure.
NTFS allows faster access to external peripherals such as a USB drive.
the power supplythe network interface cardthe video cardthe optical drive
the power supply
the network interface card
the video card
the optical drive
143534438022
143
53
443
80
22
What error messages were displayed when the error occurred?What happened before the error occurred?What happened after the error occurred?Is this the first time the error occurred?
What error messages were displayed when the error occurred?
What happened before the error occurred?
What happened after the error occurred?
Is this the first time the error occurred?
The computer locks up without any error messages.The computer displays a “BOOTMGR is missing” error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer continually restarts without displaying the desktop.
The computer locks up without any error messages.
The computer displays a “BOOTMGR is missing” error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer continually restarts without displaying the desktop.
rubbing alcoholsoap and watera diluted ammonia solutionisopropyl alcohol
rubbing alcohol
soap and water
a diluted ammonia solution
isopropyl alcohol
Data is more secure in the event of hardware failures.Individual users are in control of their own computers and network resources.The total cost of the new solution is considerably lower.Data resources and access are centrally controlled.Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
external monitortouchpadfingerprint readerweb cameraAC power connectorPS/2 keyboard
external monitor
touchpad
fingerprint reader
web camera
AC power connector
PS/2 keyboard
Event ViewerAdd or Remove ProgramsSystem RestoreTask Manager
Event Viewer
Add or Remove Programs
System Restore
Task Manager
copper cable locationwireless signal strength and access point positioningquality of electricity in computer componentsbasic functionality of computer ports
copper cable location
wireless signal strength and access point positioning
quality of electricity in computer components
basic functionality of computer ports
Back up user data on a regular basis.Ensure that the operating system software and applications contain the latest updates.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Unmount all unused disk partitions.Execute a factory reset once a month to remove all unidentified malicious software.Password protect iTunes or Google Play accounts.
Back up user data on a regular basis.
Ensure that the operating system software and applications contain the latest updates.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Unmount all unused disk partitions.
Execute a factory reset once a month to remove all unidentified malicious software.
Password protect iTunes or Google Play accounts.
data linknetworktransportapplication
data link
network
transport
application
Tapping and holding the arrow at the bottom left will display the Home screen.Text messages, news, photos and other content can be displayed in the different tiles.Tile sizes depend on the size of the app.Unpinning an app from this view will uninstall the app from the phone.Icons and buttons are used to represent the different apps on the phone.
Tapping and holding the arrow at the bottom left will display the Home screen.
Text messages, news, photos and other content can be displayed in the different tiles.
Tile sizes depend on the size of the app.
Unpinning an app from this view will uninstall the app from the phone.
Icons and buttons are used to represent the different apps on the phone.
external flash driveCompactFlash cardexternal hard driveSecure Digital card
external flash drive
CompactFlash card
external hard drive
Secure Digital card
application license protectionsecurity for user authentication informationsupport for Windows backupstorage of digital certificatessupport for Windows Firewallhashed encryption of the hard drive volume
application license protection
security for user authentication information
support for Windows backup
storage of digital certificates
support for Windows Firewall
hashed encryption of the hard drive volume
Create a System Repair Disc and restore the image.Boot from a Windows 7 installation media and access the System Restore utility.Press the F12 key during the boot process and start the computer in Safe Mode.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
Press the F12 key during the boot process and start the computer in Safe Mode.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
The touchscreen is not calibrated.An app is not compatible with the device.The operating system has encountered an error.A power-intensive app is running at the background.
The touchscreen is not calibrated.
An app is not compatible with the device.
The operating system has encountered an error.
A power-intensive app is running at the background.
KVMscannerdigitizerswitchbiometric identification device
KVM
scanner
digitizer
switchbiometric identification device
Infected computers are called daemons.It is easy to identify the source of the attack.All hosts must be in the same geographic area.Many hosts participate in a coordinated attack.
Infected computers are called daemons.
It is easy to identify the source of the attack.
All hosts must be in the same geographic area.
Many hosts participate in a coordinated attack.
if the battery only supports the system for a reduced period of timeif the device feels warm to the touchif there are signs of swellingif the screen brightness begins to dim
if the battery only supports the system for a reduced period of time
if the device feels warm to the touch
if there are signs of swelling
if the screen brightness begins to dim
power invertersurge suppressorstandby power supplyuninterruptible power supply
power inverter
surge suppressor
standby power supply
uninterruptible power supply
DHCPDNSICMPAPIPA
DHCP
DNS
ICMP
APIPA
Document findings and outcomes.Identify the exact problem.Test the theory to determine cause.Establish a plan of action.
Document findings and outcomes.
Identify the exact problem.
Test the theory to determine cause.
Establish a plan of action.
RAIDhypervisorTerminal Servicesserver clustering
RAID
hypervisor
Terminal Services
server clustering
PS/2DVIDB-15HDMI
PS/2
DVI
DB-15
HDMI
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Computer ManagementSystem ToolsMy ComputerDevice Manager
Computer Management
System Tools
My Computer
Device Manager
when opening a computer casewhen installing RAMwhen replacing a power supply unitwhen installing a hard drive
when opening a computer case
when installing RAM
when replacing a power supply unit
when installing a hard drive
Dust is considered a fire hazard that poses danger to personnel and equipment.Dust can cause network equipment to overheat and cause problems on the network.Dust increases electromagnetic interference in nearby connected cables.Dust diminishes the range of wireless services.Dust can encourage insects and other pests to live in the equipment closets.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust can cause network equipment to overheat and cause problems on the network.
Dust increases electromagnetic interference in nearby connected cables.
Dust diminishes the range of wireless services.
Dust can encourage insects and other pests to live in the equipment closets.
piezoelectric printerinkjet printerimpact printerthermal printer
piezoelectric printer
inkjet printer
impact printer
thermal printer
PCIePCIDIMMISAAGP
PCIe
PCI
DIMM
ISA
AGP
Ensure the humidity and temperature levels are set as low as possible.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the humidity and temperature levels are set as low as possible.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Ensure the number of wireless NICs exceeds the number of wireless phones.
TPMTKIP keyfile encryptiondrive encryptionpasswordsMAC filtering
TPM
TKIP key
file encryption
drive encryption
passwords
MAC filtering
Have you changed your password recently?What software has been installed recently?What were you doing when the problem occurred?Can the laptop operate using the AC adapter?
Have you changed your password recently?
What software has been installed recently?
What were you doing when the problem occurred?
Can the laptop operate using the AC adapter?
USB flash drivesolid-state hybrid diskembedded multimedia cardsolid-state drive
USB flash drive
solid-state hybrid disk
embedded multimedia card
solid-state drive
Use a can of compressed air to remove excess dust.Ignore the dust, as it does not affect the computer.Use a moistened cotton swab to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a can of compressed air to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a moistened cotton swab to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
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