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external flash driveSecure Digital cardexternal hard driveCompactFlash card
external flash drive
Secure Digital card
external hard drive
CompactFlash card
Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Individual users are in control of their own computers and network resources.Personnel costs are lower because a dedicated network administrator is no longer necessary.Data is more secure in the event of hardware failures.Data resources and access are centrally controlled.The total cost of the new solution is considerably lower.
Individual users are in control of their own computers and network resources.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data is more secure in the event of hardware failures.
Data resources and access are centrally controlled.
The total cost of the new solution is considerably lower.
The NIC driver is out of date.The operating system is not compatible with the remote sites.The TCP/IP protocol stack is not loaded.The default gateway is incorrect.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The TCP/IP protocol stack is not loaded.
The default gateway is incorrect.
WPAWPA2LEAPWEP
WPA
WPA2
LEAP
WEP
pickup rollersfuser assemblytransfer rollerssecondary coronapaper traysprimary corona
pickup rollers
fuser assembly
transfer rollers
secondary corona
paper trays
primary corona
applicationnetworkdata linktransport
application
network
data link
transport
The GPU is not cooling correctly.Power to the pixels has been removed.The display is not correctly installed.The display settings have been changed.The LCD cutoff switch is damaged.
The GPU is not cooling correctly.
Power to the pixels has been removed.
The display is not correctly installed.
The display settings have been changed.
The LCD cutoff switch is damaged.
Dust increases electromagnetic interference in nearby connected cables.Dust can cause network equipment to overheat and cause problems on the network.Dust diminishes the range of wireless services.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
Dust can cause network equipment to overheat and cause problems on the network.
Dust diminishes the range of wireless services.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust can encourage insects and other pests to live in the equipment closets.
solid-state hybrid diskUSB flash drivesolid-state driveembedded multimedia card
solid-state hybrid disk
USB flash drive
solid-state drive
embedded multimedia card
Boot from a Windows 7 installation media and access the System Restore utility.Press the F12 key during the boot process and start the computer in Safe Mode.Create a System Repair Disc and restore the image.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Boot from a Windows 7 installation media and access the System Restore utility.
Press the F12 key during the boot process and start the computer in Safe Mode.
Create a System Repair Disc and restore the image.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
What were you doing when the problem occurred?Have you changed your password recently?Can the laptop operate using the AC adapter?What software has been installed recently?
What were you doing when the problem occurred?
Have you changed your password recently?
Can the laptop operate using the AC adapter?
What software has been installed recently?
The user must browse the Internet, then download and install the proper driver.Nothing. Windows automatically provides the driver.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
The user must browse the Internet, then download and install the proper driver.
Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Deja DupTime MachineDisk UtilityFinder
Deja Dup
Time Machine
Disk Utility
Finder
System ToolsComputer ManagementMy ComputerDevice Manager
System Tools
Computer Management
My Computer
Device Manager
only the failed attempts, so that future technicians will know what not to tryeverything that was done to try to solve the problemonly the solution, because this solved the problema description of the problem and solution
only the failed attempts, so that future technicians will know what not to try
everything that was done to try to solve the problem
only the solution, because this solved the problem
a description of the problem and solution
the video cardthe power supplythe optical drivethe network interface card
the video card
the power supply
the optical drive
the network interface card
All hosts must be in the same geographic area.Infected computers are called daemons.It is easy to identify the source of the attack.Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
Infected computers are called daemons.
It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
to connect peripheral devices to a PC to improve performanceto connect multiple storage devices for redundancy or speedto provide enhanced audio and graphic capabilitiesto allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
to allow older PCI technology expansion slots to be used
Backup the BIOS settings.Remove the keyboard.Ask a fellow technician for advice.Consult the service manual for the laptop.
Backup the BIOS settings.
Remove the keyboard.
Ask a fellow technician for advice.
Consult the service manual for the laptop.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance helps to protect the computer equipment against future problems.
DB-15DVIHDMIPS/2
DB-15
DVI
HDMI
PS/2
PaaSIaaSITaaSSaaS
PaaS
IaaS
ITaaS
SaaS
the location of the Documents folder of a particular useran environment variable that is set by the operating systema variable set by the administrator for each user of the systema fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
an environment variable that is set by the operating system
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
Terminal ServicesRAIDserver clusteringhypervisor
Terminal Services
RAID
server clustering
hypervisor
nbtstat cisco.comping cisco.comipconfig /flushdnsnslookup cisco.comnet cisco.com
nbtstat cisco.com
ping cisco.com
ipconfig /flushdns
nslookup cisco.com
net cisco.com
443228014353
443
22
80
143
53
What happened before the error occurred?Is this the first time the error occurred?What happened after the error occurred?What error messages were displayed when the error occurred?
What happened before the error occurred?
Is this the first time the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
Establish a plan of action.Document findings and outcomes.Identify the exact problem.Test the theory to determine cause.
Establish a plan of action.
Document findings and outcomes.
Identify the exact problem.
Test the theory to determine cause.
Tapping and holding the arrow at the bottom left will display the Home screen.Icons and buttons are used to represent the different apps on the phone.Tile sizes depend on the size of the app.Unpinning an app from this view will uninstall the app from the phone.Text messages, news, photos and other content can be displayed in the different tiles.
Tapping and holding the arrow at the bottom left will display the Home screen.
Icons and buttons are used to represent the different apps on the phone.
Tile sizes depend on the size of the app.
Unpinning an app from this view will uninstall the app from the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
security for user authentication informationstorage of digital certificatessupport for Windows Firewallapplication license protectionsupport for Windows backuphashed encryption of the hard drive volume
security for user authentication information
storage of digital certificates
support for Windows Firewall
application license protection
support for Windows backup
hashed encryption of the hard drive volume
standby power supplyuninterruptible power supplysurge suppressorpower inverter
standby power supply
uninterruptible power supply
surge suppressor
power inverter
KVMswitchbiometric identification devicescannerdigitizer
KVM
switchbiometric identification device
scanner
digitizer
TKIP keyMAC filteringfile encryptionpasswordsTPMdrive encryption
TKIP key
MAC filtering
file encryption
passwords
TPM
drive encryption
thermal printerinkjet printerpiezoelectric printerimpact printer
thermal printer
inkjet printer
piezoelectric printer
impact printer
touchpadweb cameraPS/2 keyboardAC power connectorexternal monitorfingerprint reader
touchpad
web camera
PS/2 keyboard
AC power connector
external monitor
fingerprint reader
basic functionality of computer portswireless signal strength and access point positioningcopper cable locationquality of electricity in computer components
basic functionality of computer ports
wireless signal strength and access point positioning
copper cable location
quality of electricity in computer components
when installing RAMwhen replacing a power supply unitwhen opening a computer casewhen installing a hard drive
when installing RAM
when replacing a power supply unit
when opening a computer case
when installing a hard drive
The touchscreen is not calibrated.A power-intensive app is running at the background.The operating system has encountered an error.An app is not compatible with the device.
The touchscreen is not calibrated.
A power-intensive app is running at the background.
The operating system has encountered an error.
An app is not compatible with the device.
The screen flashes with a red background and displays a warning message.The computer returns an error message that indicates the I/O address of the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The computer emits a pattern of beeps indicating the failing device.
The screen flashes with a red background and displays a warning message.
The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer emits a pattern of beeps indicating the failing device.
Add or Remove ProgramsTask ManagerEvent ViewerSystem Restore
Add or Remove Programs
Task Manager
Event Viewer
System Restore
a diluted ammonia solutionsoap and waterrubbing alcoholisopropyl alcohol
a diluted ammonia solution
soap and water
rubbing alcohol
isopropyl alcohol
NTFS is easier to configure.NTFS allows faster formatting of drives.NTFS supports larger files.NTFS allows the automatic detection of bad sectors.NTFS allows faster access to external peripherals such as a USB drive.NTFS provides more security features.
NTFS is easier to configure.
NTFS allows faster formatting of drives.
NTFS supports larger files.
NTFS allows the automatic detection of bad sectors.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS provides more security features.
not properly creating or maintaining sandboxing featuresenabling features that are disabled by a cellular carrierallowing the user interface to be extensively customizedenabling app access to the root directoryimproving device performance
not properly creating or maintaining sandboxing features
enabling features that are disabled by a cellular carrier
allowing the user interface to be extensively customized
enabling app access to the root directory
improving device performance
to specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in designing and building common computer systemsto specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
to specify procedures for dealing with potentially hazardous materials
The computer continually restarts without displaying the desktop.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer locks up without any error messages.The computer displays a “BOOTMGR is missing” error after POST.
The computer continually restarts without displaying the desktop.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer locks up without any error messages.
The computer displays a “BOOTMGR is missing” error after POST.
ICMPAPIPADHCPDNS
ICMP
APIPA
DHCP
DNS
PCIISAPCIeDIMMAGP
PCI
ISA
PCIe
DIMM
AGP
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Unmount all unused disk partitions.Password protect iTunes or Google Play accounts.Ensure that the operating system software and applications contain the latest updates.Back up user data on a regular basis.Execute a factory reset once a month to remove all unidentified malicious software.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Unmount all unused disk partitions.
Password protect iTunes or Google Play accounts.
Ensure that the operating system software and applications contain the latest updates.
Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
The system administrator should assign passwords to the users.Lockout policies should be avoided in order to increase user access.An expiration period should be established so that passwords frequently change.Passwords should contain mainly numbers for better encryption.Passwords should be physically stored in a convenient location.
The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
An expiration period should be established so that passwords frequently change.
Passwords should contain mainly numbers for better encryption.
Passwords should be physically stored in a convenient location.
Use a can of compressed air to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a moistened cotton swab to remove excess dust.Ignore the dust, as it does not affect the computer.
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Ignore the dust, as it does not affect the computer.
if the device feels warm to the touchif the battery only supports the system for a reduced period of timeif the screen brightness begins to dimif there are signs of swelling
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if the screen brightness begins to dim
if there are signs of swelling
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