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to allow older PCI technology expansion slots to be usedto provide enhanced audio and graphic capabilitiesto connect peripheral devices to a PC to improve performanceto connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to provide enhanced audio and graphic capabilities
to connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
Time MachineDisk UtilityDeja DupFinder
Time Machine
Disk Utility
Deja Dup
Finder
Ensure the humidity and temperature levels are set as low as possible.Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the number of wireless NICs exceeds the number of wireless phones.
support for Windows backupsecurity for user authentication informationapplication license protectionsupport for Windows Firewallhashed encryption of the hard drive volumestorage of digital certificates
support for Windows backup
security for user authentication information
application license protection
support for Windows Firewall
hashed encryption of the hard drive volume
storage of digital certificates
piezoelectric printerinkjet printerimpact printerthermal printer
piezoelectric printer
inkjet printer
impact printer
thermal printer
Personnel costs are lower because a dedicated network administrator is no longer necessary.The total cost of the new solution is considerably lower.Data is more secure in the event of hardware failures.Individual users are in control of their own computers and network resources.Data resources and access are centrally controlled.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
The total cost of the new solution is considerably lower.
Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
Data resources and access are centrally controlled.
the optical drivethe network interface cardthe power supplythe video card
the optical drive
the network interface card
the power supply
the video card
WPA2WPALEAPWEP
WPA2
WPA
LEAP
WEP
Consult the service manual for the laptop.Ask a fellow technician for advice.Backup the BIOS settings.Remove the keyboard.
Consult the service manual for the laptop.
Ask a fellow technician for advice.
Backup the BIOS settings.
Remove the keyboard.
The display settings have been changed.The LCD cutoff switch is damaged.Power to the pixels has been removed.The GPU is not cooling correctly.The display is not correctly installed.
The display settings have been changed.
The LCD cutoff switch is damaged.
Power to the pixels has been removed.
The GPU is not cooling correctly.
The display is not correctly installed.
The computer continually restarts without displaying the desktop.The computer locks up without any error messages.The computer displays a “BOOTMGR is missing” error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer continually restarts without displaying the desktop.
The computer locks up without any error messages.
The computer displays a “BOOTMGR is missing” error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
NTFS allows faster access to external peripherals such as a USB drive.NTFS is easier to configure.NTFS allows faster formatting of drives.NTFS provides more security features.NTFS allows the automatic detection of bad sectors.NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS is easier to configure.
NTFS allows faster formatting of drives.
NTFS provides more security features.
NTFS allows the automatic detection of bad sectors.
NTFS supports larger files.
DVIDB-15HDMIPS/2
DVI
DB-15
HDMI
PS/2
An app is not compatible with the device.The operating system has encountered an error.A power-intensive app is running at the background.The touchscreen is not calibrated.
An app is not compatible with the device.
The operating system has encountered an error.
A power-intensive app is running at the background.
The touchscreen is not calibrated.
Boot from a Windows 7 installation media and access the System Restore utility.Create a System Repair Disc and restore the image.Press the F12 key during the boot process and start the computer in Safe Mode.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Boot from a Windows 7 installation media and access the System Restore utility.
Create a System Repair Disc and restore the image.
Press the F12 key during the boot process and start the computer in Safe Mode.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Establish a plan of action.Document findings and outcomes.Identify the exact problem.Test the theory to determine cause.
Establish a plan of action.
Document findings and outcomes.
Identify the exact problem.
Test the theory to determine cause.
443538022143
443
53
80
22
143
DIMMPCIePCIAGPISA
DIMM
PCIe
PCI
AGP
ISA
primary coronafuser assemblypaper trayspickup rollerssecondary coronatransfer rollers
primary corona
fuser assembly
paper trays
pickup rollers
secondary corona
transfer rollers
Passwords should be physically stored in a convenient location.The system administrator should assign passwords to the users.Passwords should contain mainly numbers for better encryption.An expiration period should be established so that passwords frequently change.Lockout policies should be avoided in order to increase user access.
Passwords should be physically stored in a convenient location.
The system administrator should assign passwords to the users.
Passwords should contain mainly numbers for better encryption.
An expiration period should be established so that passwords frequently change.
Lockout policies should be avoided in order to increase user access.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Ignore the dust, as it does not affect the computer.Use a moistened cotton swab to remove excess dust.Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a moistened cotton swab to remove excess dust.
Use a can of compressed air to remove excess dust.
My ComputerDevice ManagerComputer ManagementSystem Tools
My Computer
Device Manager
Computer Management
System Tools
only the solution, because this solved the problema description of the problem and solutioneverything that was done to try to solve the problemonly the failed attempts, so that future technicians will know what not to try
only the solution, because this solved the problem
a description of the problem and solution
everything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
The NIC driver is out of date.The TCP/IP protocol stack is not loaded.The operating system is not compatible with the remote sites.The default gateway is incorrect.
The NIC driver is out of date.
The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The default gateway is incorrect.
rubbing alcoholisopropyl alcohola diluted ammonia solutionsoap and water
rubbing alcohol
isopropyl alcohol
a diluted ammonia solution
soap and water
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Password protect iTunes or Google Play accounts.Unmount all unused disk partitions.Execute a factory reset once a month to remove all unidentified malicious software.Back up user data on a regular basis.Ensure that the operating system software and applications contain the latest updates.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Password protect iTunes or Google Play accounts.
Unmount all unused disk partitions.
Execute a factory reset once a month to remove all unidentified malicious software.
Back up user data on a regular basis.
Ensure that the operating system software and applications contain the latest updates.
server clusteringTerminal ServiceshypervisorRAID
server clustering
Terminal Services
hypervisor
RAID
to specify procedures in designing and building common computer systemsto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures for dealing with potentially hazardous materialsto specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures in designing and building common computer systems
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
solid-state hybrid diskUSB flash driveembedded multimedia cardsolid-state drive
solid-state hybrid disk
USB flash drive
embedded multimedia card
solid-state drive
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Nothing. Windows automatically provides the driver.
networkapplicationtransportdata link
network
application
transport
data link
What were you doing when the problem occurred?What software has been installed recently?Can the laptop operate using the AC adapter?Have you changed your password recently?
What were you doing when the problem occurred?
What software has been installed recently?
Can the laptop operate using the AC adapter?
Have you changed your password recently?
standby power supplyuninterruptible power supplypower invertersurge suppressor
standby power supply
uninterruptible power supply
power inverter
surge suppressor
file encryptionTPMMAC filteringpasswordsdrive encryptionTKIP key
file encryption
TPM
MAC filtering
passwords
drive encryption
TKIP key
Add or Remove ProgramsTask ManagerSystem RestoreEvent Viewer
Add or Remove Programs
Task Manager
System Restore
Event Viewer
Is this the first time the error occurred?What happened after the error occurred?What error messages were displayed when the error occurred?What happened before the error occurred?
Is this the first time the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
What happened before the error occurred?
Icons and buttons are used to represent the different apps on the phone.Text messages, news, photos and other content can be displayed in the different tiles.Tile sizes depend on the size of the app.Tapping and holding the arrow at the bottom left will display the Home screen.Unpinning an app from this view will uninstall the app from the phone.
Icons and buttons are used to represent the different apps on the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
Tile sizes depend on the size of the app.
Tapping and holding the arrow at the bottom left will display the Home screen.
Unpinning an app from this view will uninstall the app from the phone.
scannerdigitizerKVMswitchbiometric identification device
scanner
digitizer
KVM
switchbiometric identification device
PaaSITaaSIaaSSaaS
PaaS
ITaaS
IaaS
SaaS
external flash driveSecure Digital cardexternal hard driveCompactFlash card
external flash drive
Secure Digital card
external hard drive
CompactFlash card
The computer emits a pattern of beeps indicating the failing device.The computer returns an error message that indicates the I/O address of the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
allowing the user interface to be extensively customizedenabling app access to the root directorynot properly creating or maintaining sandboxing featuresimproving device performanceenabling features that are disabled by a cellular carrier
allowing the user interface to be extensively customized
enabling app access to the root directory
not properly creating or maintaining sandboxing features
improving device performance
enabling features that are disabled by a cellular carrier
when installing RAMwhen opening a computer casewhen replacing a power supply unitwhen installing a hard drive
when installing RAM
when opening a computer case
when replacing a power supply unit
when installing a hard drive
net cisco.comnbtstat cisco.comnslookup cisco.comipconfig /flushdnsping cisco.com
net cisco.com
nbtstat cisco.com
nslookup cisco.com
ipconfig /flushdns
ping cisco.com
web cameraexternal monitorPS/2 keyboardtouchpadAC power connectorfingerprint reader
web camera
external monitor
PS/2 keyboard
touchpad
AC power connector
fingerprint reader
Many hosts participate in a coordinated attack.All hosts must be in the same geographic area.Infected computers are called daemons.It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
All hosts must be in the same geographic area.
Infected computers are called daemons.
It is easy to identify the source of the attack.
Dust diminishes the range of wireless services.Dust can encourage insects and other pests to live in the equipment closets.Dust increases electromagnetic interference in nearby connected cables.Dust is considered a fire hazard that poses danger to personnel and equipment.Dust can cause network equipment to overheat and cause problems on the network.
Dust diminishes the range of wireless services.
Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust can cause network equipment to overheat and cause problems on the network.
if the battery only supports the system for a reduced period of timeif there are signs of swellingif the screen brightness begins to dimif the device feels warm to the touch
if the battery only supports the system for a reduced period of time
if there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
DNSAPIPAICMPDHCP
DNS
APIPA
ICMP
DHCP
a variable set by the administrator for each user of the systema fixed value that represents the level of access of a user to system filesan environment variable that is set by the operating systemthe location of the Documents folder of a particular user
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
an environment variable that is set by the operating system
the location of the Documents folder of a particular user
quality of electricity in computer componentscopper cable locationwireless signal strength and access point positioningbasic functionality of computer ports
quality of electricity in computer components
copper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
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