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solid-state driveembedded multimedia cardUSB flash drivesolid-state hybrid disk
solid-state drive
embedded multimedia card
USB flash drive
solid-state hybrid disk
Secure Digital cardexternal flash driveCompactFlash cardexternal hard drive
Secure Digital card
external flash drive
CompactFlash card
external hard drive
Add or Remove ProgramsSystem RestoreEvent ViewerTask Manager
Add or Remove Programs
System Restore
Event Viewer
Task Manager
Dust is considered a fire hazard that poses danger to personnel and equipment.Dust diminishes the range of wireless services.Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.Dust increases electromagnetic interference in nearby connected cables.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
Dust increases electromagnetic interference in nearby connected cables.
An app is not compatible with the device.The touchscreen is not calibrated.The operating system has encountered an error.A power-intensive app is running at the background.
An app is not compatible with the device.
The touchscreen is not calibrated.
The operating system has encountered an error.
A power-intensive app is running at the background.
DB-15HDMIPS/2DVI
DB-15
HDMI
PS/2
DVI
basic functionality of computer portscopper cable locationwireless signal strength and access point positioningquality of electricity in computer components
basic functionality of computer ports
copper cable location
wireless signal strength and access point positioning
quality of electricity in computer components
WEPWPA2WPALEAP
WEP
WPA2
WPA
LEAP
Boot from a Windows 7 installation media and access the System Restore utility.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Press the F12 key during the boot process and start the computer in Safe Mode.Create a System Repair Disc and restore the image.
Boot from a Windows 7 installation media and access the System Restore utility.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Create a System Repair Disc and restore the image.
Password protect iTunes or Google Play accounts.Unmount all unused disk partitions.Ensure that the operating system software and applications contain the latest updates.Back up user data on a regular basis.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Execute a factory reset once a month to remove all unidentified malicious software.
Password protect iTunes or Google Play accounts.
Unmount all unused disk partitions.
Ensure that the operating system software and applications contain the latest updates.
Back up user data on a regular basis.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Execute a factory reset once a month to remove all unidentified malicious software.
networkapplicationdata linktransport
network
application
data link
transport
Is this the first time the error occurred?What happened before the error occurred?What happened after the error occurred?What error messages were displayed when the error occurred?
Is this the first time the error occurred?
What happened before the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
NTFS is easier to configure.NTFS allows faster access to external peripherals such as a USB drive.NTFS allows faster formatting of drives.NTFS supports larger files.NTFS provides more security features.NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows faster formatting of drives.
NTFS supports larger files.
NTFS provides more security features.
NTFS allows the automatic detection of bad sectors.
Identify the exact problem.Establish a plan of action.Document findings and outcomes.Test the theory to determine cause.
Identify the exact problem.
Establish a plan of action.
Document findings and outcomes.
Test the theory to determine cause.
Passwords should be physically stored in a convenient location.The system administrator should assign passwords to the users.Passwords should contain mainly numbers for better encryption.An expiration period should be established so that passwords frequently change.Lockout policies should be avoided in order to increase user access.
Passwords should be physically stored in a convenient location.
The system administrator should assign passwords to the users.
Passwords should contain mainly numbers for better encryption.
An expiration period should be established so that passwords frequently change.
Lockout policies should be avoided in order to increase user access.
531434438022
53
143
443
80
22
transfer rollerspickup rollersprimary coronapaper trayssecondary coronafuser assembly
transfer rollers
pickup rollers
primary corona
paper trays
secondary corona
fuser assembly
when replacing a power supply unitwhen installing RAMwhen opening a computer casewhen installing a hard drive
when replacing a power supply unit
when installing RAM
when opening a computer case
when installing a hard drive
Ensure the wireless network is on a different frequency than the offending source.Ensure the humidity and temperature levels are set as low as possible.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
file encryptionTKIP keyMAC filteringdrive encryptionpasswordsTPM
file encryption
TKIP key
MAC filtering
drive encryption
passwords
TPM
digitizerswitchbiometric identification deviceKVMscanner
digitizer
switchbiometric identification device
KVM
scanner
Ask a fellow technician for advice.Consult the service manual for the laptop.Backup the BIOS settings.Remove the keyboard.
Ask a fellow technician for advice.
Consult the service manual for the laptop.
Backup the BIOS settings.
Remove the keyboard.
a fixed value that represents the level of access of a user to system filesa variable set by the administrator for each user of the systeman environment variable that is set by the operating systemthe location of the Documents folder of a particular user
a fixed value that represents the level of access of a user to system files
a variable set by the administrator for each user of the system
an environment variable that is set by the operating system
the location of the Documents folder of a particular user
not properly creating or maintaining sandboxing featuresallowing the user interface to be extensively customizedenabling app access to the root directoryimproving device performanceenabling features that are disabled by a cellular carrier
not properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
enabling app access to the root directory
improving device performance
enabling features that are disabled by a cellular carrier
The computer continually restarts without displaying the desktop.The computer displays an “Invalid Boot Disk” error after POST.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays a “BOOTMGR is missing” error after POST.The computer locks up without any error messages.
The computer continually restarts without displaying the desktop.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer locks up without any error messages.
web cameraexternal monitorAC power connectorPS/2 keyboardfingerprint readertouchpad
web camera
external monitor
AC power connector
PS/2 keyboard
fingerprint reader
touchpad
support for Windows backupstorage of digital certificatessecurity for user authentication informationapplication license protectionsupport for Windows Firewallhashed encryption of the hard drive volume
support for Windows backup
storage of digital certificates
security for user authentication information
application license protection
support for Windows Firewall
hashed encryption of the hard drive volume
the optical drivethe power supplythe video cardthe network interface card
the optical drive
the power supply
the video card
the network interface card
power invertersurge suppressorstandby power supplyuninterruptible power supply
power inverter
surge suppressor
standby power supply
uninterruptible power supply
Time MachineDeja DupFinderDisk Utility
Time Machine
Deja Dup
Finder
Disk Utility
isopropyl alcohola diluted ammonia solutionrubbing alcoholsoap and water
isopropyl alcohol
a diluted ammonia solution
rubbing alcohol
soap and water
The GPU is not cooling correctly.The display is not correctly installed.The LCD cutoff switch is damaged.The display settings have been changed.Power to the pixels has been removed.
The GPU is not cooling correctly.
The display is not correctly installed.
The LCD cutoff switch is damaged.
The display settings have been changed.
Power to the pixels has been removed.
PaaSITaaSIaaSSaaS
PaaS
ITaaS
IaaS
SaaS
My ComputerSystem ToolsDevice ManagerComputer Management
My Computer
System Tools
Device Manager
Computer Management
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Nothing. Windows automatically provides the driver.
The computer returns an error message that indicates the I/O address of the failing device.The computer automatically boots into Safe Mode and displays a warning on the screen.The computer emits a pattern of beeps indicating the failing device.The screen flashes with a red background and displays a warning message.
The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer emits a pattern of beeps indicating the failing device.
The screen flashes with a red background and displays a warning message.
PCIAGPDIMMPCIeISA
PCI
AGP
DIMM
PCIe
ISA
ping cisco.comipconfig /flushdnsnet cisco.comnslookup cisco.comnbtstat cisco.com
ping cisco.com
ipconfig /flushdns
net cisco.com
nslookup cisco.com
nbtstat cisco.com
Can the laptop operate using the AC adapter?Have you changed your password recently?What were you doing when the problem occurred?What software has been installed recently?
Can the laptop operate using the AC adapter?
Have you changed your password recently?
What were you doing when the problem occurred?
What software has been installed recently?
everything that was done to try to solve the problemonly the failed attempts, so that future technicians will know what not to tryonly the solution, because this solved the problema description of the problem and solution
everything that was done to try to solve the problem
only the failed attempts, so that future technicians will know what not to try
only the solution, because this solved the problem
a description of the problem and solution
The total cost of the new solution is considerably lower.Individual users are in control of their own computers and network resources.Personnel costs are lower because a dedicated network administrator is no longer necessary.Data resources and access are centrally controlled.Data is more secure in the event of hardware failures.
The total cost of the new solution is considerably lower.
Individual users are in control of their own computers and network resources.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data resources and access are centrally controlled.
Data is more secure in the event of hardware failures.
The operating system is not compatible with the remote sites.The NIC driver is out of date.The default gateway is incorrect.The TCP/IP protocol stack is not loaded.
The operating system is not compatible with the remote sites.
The NIC driver is out of date.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
inkjet printerpiezoelectric printerimpact printerthermal printer
inkjet printer
piezoelectric printer
impact printer
thermal printer
to specify procedures in the use of humidity control and prevention of moisture damageto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in designing and building common computer systemsto specify procedures for dealing with potentially hazardous materials
to specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in designing and building common computer systems
to specify procedures for dealing with potentially hazardous materials
server clusteringTerminal ServicesRAIDhypervisor
server clustering
Terminal Services
RAID
hypervisor
APIPAICMPDNSDHCP
APIPA
ICMP
DNS
DHCP
to allow older PCI technology expansion slots to be usedto connect peripheral devices to a PC to improve performanceto provide enhanced audio and graphic capabilitiesto connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
to provide enhanced audio and graphic capabilities
to connect multiple storage devices for redundancy or speed
It is easy to identify the source of the attack.Infected computers are called daemons.All hosts must be in the same geographic area.Many hosts participate in a coordinated attack.
It is easy to identify the source of the attack.
Infected computers are called daemons.
All hosts must be in the same geographic area.
Many hosts participate in a coordinated attack.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Use a moistened cotton swab to remove excess dust.Use a can of compressed air to remove excess dust.Ignore the dust, as it does not affect the computer.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Use a can of compressed air to remove excess dust.
Ignore the dust, as it does not affect the computer.
Tapping and holding the arrow at the bottom left will display the Home screen.Unpinning an app from this view will uninstall the app from the phone.Icons and buttons are used to represent the different apps on the phone.Text messages, news, photos and other content can be displayed in the different tiles.Tile sizes depend on the size of the app.
Tapping and holding the arrow at the bottom left will display the Home screen.
Unpinning an app from this view will uninstall the app from the phone.
Icons and buttons are used to represent the different apps on the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
Tile sizes depend on the size of the app.
if the battery only supports the system for a reduced period of timeif the device feels warm to the touchif the screen brightness begins to dimif there are signs of swelling
if the battery only supports the system for a reduced period of time
if the device feels warm to the touch
if the screen brightness begins to dim
if there are signs of swelling
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