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The computer locks up without any error messages.The computer displays an ‘Inaccessible Boot Device’ error after POST.The computer displays a “BOOTMGR is missing” error after POST.The computer displays an “Invalid Boot Disk” error after POST.The computer continually restarts without displaying the desktop.
The computer locks up without any error messages.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer displays an “Invalid Boot Disk” error after POST.
The computer continually restarts without displaying the desktop.
Computer ManagementDevice ManagerSystem ToolsMy Computer
Computer Management
Device Manager
System Tools
My Computer
to specify procedures for dealing with potentially hazardous materialsto specify procedures in designing and building common computer systemsto specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for dealing with potentially hazardous materials
to specify procedures in designing and building common computer systems
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures in the use of humidity control and prevention of moisture damage
fingerprint readerexternal monitorAC power connectorweb cameratouchpadPS/2 keyboard
fingerprint reader
external monitor
AC power connector
web camera
touchpad
PS/2 keyboard
Disk UtilityDeja DupTime MachineFinder
Disk Utility
Deja Dup
Time Machine
Finder
Dust increases electromagnetic interference in nearby connected cables.Dust can encourage insects and other pests to live in the equipment closets.Dust diminishes the range of wireless services.Dust can cause network equipment to overheat and cause problems on the network.Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust increases electromagnetic interference in nearby connected cables.
Dust can encourage insects and other pests to live in the equipment closets.
Dust diminishes the range of wireless services.
Dust can cause network equipment to overheat and cause problems on the network.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
CompactFlash cardSecure Digital cardexternal flash driveexternal hard drive
CompactFlash card
Secure Digital card
external flash drive
external hard drive
The user must browse the Internet, then download and install the proper driver.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.Nothing. Windows automatically provides the driver.The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Nothing. Windows automatically provides the driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
IaaSSaaSITaaSPaaS
IaaS
SaaS
ITaaS
PaaS
DNSICMPDHCPAPIPA
DNS
ICMP
DHCP
APIPA
ipconfig /flushdnsnet cisco.comnslookup cisco.comping cisco.comnbtstat cisco.com
ipconfig /flushdns
net cisco.com
nslookup cisco.com
ping cisco.com
nbtstat cisco.com
NTFS allows the automatic detection of bad sectors.NTFS provides more security features.NTFS supports larger files.NTFS allows faster access to external peripherals such as a USB drive.NTFS allows faster formatting of drives.NTFS is easier to configure.
NTFS allows the automatic detection of bad sectors.
NTFS provides more security features.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows faster formatting of drives.
NTFS is easier to configure.
soap and watera diluted ammonia solutionisopropyl alcoholrubbing alcohol
soap and water
a diluted ammonia solution
isopropyl alcohol
rubbing alcohol
Back up user data on a regular basis.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Execute a factory reset once a month to remove all unidentified malicious software.Ensure that the operating system software and applications contain the latest updates.Unmount all unused disk partitions.Password protect iTunes or Google Play accounts.
Back up user data on a regular basis.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Execute a factory reset once a month to remove all unidentified malicious software.
Ensure that the operating system software and applications contain the latest updates.
Unmount all unused disk partitions.
Password protect iTunes or Google Play accounts.
enabling features that are disabled by a cellular carrierimproving device performancenot properly creating or maintaining sandboxing featuresenabling app access to the root directoryallowing the user interface to be extensively customized
enabling features that are disabled by a cellular carrier
improving device performance
not properly creating or maintaining sandboxing features
enabling app access to the root directory
allowing the user interface to be extensively customized
transfer rollerspickup rollerssecondary coronafuser assemblypaper traysprimary corona
transfer rollers
pickup rollers
secondary corona
fuser assembly
paper trays
primary corona
thermal printerimpact printerinkjet printerpiezoelectric printer
thermal printer
impact printer
inkjet printer
piezoelectric printer
What happened after the error occurred?Is this the first time the error occurred?What happened before the error occurred?What error messages were displayed when the error occurred?
What happened after the error occurred?
Is this the first time the error occurred?
What happened before the error occurred?
What error messages were displayed when the error occurred?
An expiration period should be established so that passwords frequently change.Passwords should be physically stored in a convenient location.Passwords should contain mainly numbers for better encryption.The system administrator should assign passwords to the users.Lockout policies should be avoided in order to increase user access.
An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
wireless signal strength and access point positioningbasic functionality of computer portsquality of electricity in computer componentscopper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
quality of electricity in computer components
copper cable location
The touchscreen is not calibrated.An app is not compatible with the device.The operating system has encountered an error.A power-intensive app is running at the background.
The touchscreen is not calibrated.
An app is not compatible with the device.
The operating system has encountered an error.
A power-intensive app is running at the background.
Ask a fellow technician for advice.Backup the BIOS settings.Consult the service manual for the laptop.Remove the keyboard.
Ask a fellow technician for advice.
Backup the BIOS settings.
Consult the service manual for the laptop.
Remove the keyboard.
Identify the exact problem.Test the theory to determine cause.Establish a plan of action.Document findings and outcomes.
Identify the exact problem.
Test the theory to determine cause.
Establish a plan of action.
Document findings and outcomes.
scannerdigitizerKVMswitchbiometric identification device
scanner
digitizer
KVM
switchbiometric identification device
534432214380
53
443
22
143
80
the location of the Documents folder of a particular usera variable set by the administrator for each user of the systeman environment variable that is set by the operating systema fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
a variable set by the administrator for each user of the system
an environment variable that is set by the operating system
a fixed value that represents the level of access of a user to system files
only the failed attempts, so that future technicians will know what not to trya description of the problem and solutioneverything that was done to try to solve the problemonly the solution, because this solved the problem
only the failed attempts, so that future technicians will know what not to try
a description of the problem and solution
everything that was done to try to solve the problem
only the solution, because this solved the problem
to provide enhanced audio and graphic capabilitiesto connect multiple storage devices for redundancy or speedto allow older PCI technology expansion slots to be usedto connect peripheral devices to a PC to improve performance
to provide enhanced audio and graphic capabilities
to connect multiple storage devices for redundancy or speed
to allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.Ignore the dust, as it does not affect the computer.Use a can of compressed air to remove excess dust.Use a moistened cotton swab to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a can of compressed air to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Terminal ServicesRAIDhypervisorserver clustering
Terminal Services
RAID
hypervisor
server clustering
Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the wireless network is on a different frequency than the offending source.Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the humidity and temperature levels are set as low as possible.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the wireless network is on a different frequency than the offending source.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the humidity and temperature levels are set as low as possible.
The TCP/IP protocol stack is not loaded.The NIC driver is out of date.The operating system is not compatible with the remote sites.The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
The default gateway is incorrect.
Can the laptop operate using the AC adapter?Have you changed your password recently?What were you doing when the problem occurred?What software has been installed recently?
Can the laptop operate using the AC adapter?
Have you changed your password recently?
What were you doing when the problem occurred?
What software has been installed recently?
the power supplythe network interface cardthe optical drivethe video card
the power supply
the network interface card
the optical drive
the video card
HDMIDVIDB-15PS/2
HDMI
DVI
DB-15
PS/2
Many hosts participate in a coordinated attack.Infected computers are called daemons.All hosts must be in the same geographic area.It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
Infected computers are called daemons.
All hosts must be in the same geographic area.
It is easy to identify the source of the attack.
LEAPWPAWPA2WEP
LEAP
WPA
WPA2
WEP
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Press the F12 key during the boot process and start the computer in Safe Mode.Boot from a Windows 7 installation media and access the System Restore utility.Create a System Repair Disc and restore the image.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Boot from a Windows 7 installation media and access the System Restore utility.
Create a System Repair Disc and restore the image.
AGPISAPCIDIMMPCIe
AGP
ISA
PCI
DIMM
PCIe
Unpinning an app from this view will uninstall the app from the phone.Tile sizes depend on the size of the app.Tapping and holding the arrow at the bottom left will display the Home screen.Icons and buttons are used to represent the different apps on the phone.Text messages, news, photos and other content can be displayed in the different tiles.
Unpinning an app from this view will uninstall the app from the phone.
Tile sizes depend on the size of the app.
Tapping and holding the arrow at the bottom left will display the Home screen.
Icons and buttons are used to represent the different apps on the phone.
Text messages, news, photos and other content can be displayed in the different tiles.
drive encryptionTKIP keypasswordsfile encryptionTPMMAC filtering
drive encryption
TKIP key
passwords
file encryption
TPM
MAC filtering
Add or Remove ProgramsEvent ViewerSystem RestoreTask Manager
Add or Remove Programs
Event Viewer
System Restore
Task Manager
networkdata linkapplicationtransport
network
data link
application
transport
The display settings have been changed.Power to the pixels has been removed.The GPU is not cooling correctly.The display is not correctly installed.The LCD cutoff switch is damaged.
The display settings have been changed.
Power to the pixels has been removed.
The GPU is not cooling correctly.
The display is not correctly installed.
The LCD cutoff switch is damaged.
hashed encryption of the hard drive volumestorage of digital certificatessupport for Windows backupapplication license protectionsupport for Windows Firewallsecurity for user authentication information
hashed encryption of the hard drive volume
storage of digital certificates
support for Windows backup
application license protection
support for Windows Firewall
security for user authentication information
if there are signs of swellingif the device feels warm to the touchif the screen brightness begins to dimif the battery only supports the system for a reduced period of time
if there are signs of swelling
if the device feels warm to the touch
if the screen brightness begins to dim
if the battery only supports the system for a reduced period of time
when installing RAMwhen installing a hard drivewhen opening a computer casewhen replacing a power supply unit
when installing RAM
when installing a hard drive
when opening a computer case
when replacing a power supply unit
The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.The computer returns an error message that indicates the I/O address of the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message that indicates the I/O address of the failing device.
power inverteruninterruptible power supplysurge suppressorstandby power supply
power inverter
uninterruptible power supply
surge suppressor
standby power supply
solid-state hybrid diskembedded multimedia cardsolid-state driveUSB flash drive
solid-state hybrid disk
embedded multimedia card
solid-state drive
USB flash drive
Data resources and access are centrally controlled.Individual users are in control of their own computers and network resources.Data is more secure in the event of hardware failures.Personnel costs are lower because a dedicated network administrator is no longer necessary.The total cost of the new solution is considerably lower.
Data resources and access are centrally controlled.
Individual users are in control of their own computers and network resources.
Data is more secure in the event of hardware failures.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
The total cost of the new solution is considerably lower.
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