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hashed encryption of the hard drive volumestorage of digital certificatessupport for Windows Firewallapplication license protectionsecurity for user authentication informationsupport for Windows backup
hashed encryption of the hard drive volume
storage of digital certificates
support for Windows Firewall
application license protection
security for user authentication information
support for Windows backup
AC power connectorPS/2 keyboardfingerprint readerweb cameratouchpadexternal monitor
AC power connector
PS/2 keyboard
fingerprint reader
web camera
touchpad
external monitor
Unmount all unused disk partitions.Use airplane mode if you are accessing the Internet at an open Wi-Fi site.Ensure that the operating system software and applications contain the latest updates.Password protect iTunes or Google Play accounts.Back up user data on a regular basis.Execute a factory reset once a month to remove all unidentified malicious software.
Unmount all unused disk partitions.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Ensure that the operating system software and applications contain the latest updates.
Password protect iTunes or Google Play accounts.
Back up user data on a regular basis.
Execute a factory reset once a month to remove all unidentified malicious software.
server clusteringRAIDTerminal Serviceshypervisor
server clustering
RAID
Terminal Services
hypervisor
nslookup cisco.comipconfig /flushdnsnet cisco.comnbtstat cisco.comping cisco.com
nslookup cisco.com
ipconfig /flushdns
net cisco.com
nbtstat cisco.com
ping cisco.com
Task ManagerEvent ViewerSystem RestoreAdd or Remove Programs
Task Manager
Event Viewer
System Restore
Add or Remove Programs
to specify procedures for the operation of sensitive components and prevention of electrostatic dischargeto specify procedures for dealing with potentially hazardous materialsto specify procedures in designing and building common computer systemsto specify procedures in the use of humidity control and prevention of moisture damage
to specify procedures for the operation of sensitive components and prevention of electrostatic discharge
to specify procedures for dealing with potentially hazardous materials
to specify procedures in designing and building common computer systems
to specify procedures in the use of humidity control and prevention of moisture damage
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.Preventive maintenance helps to protect the computer equipment against future problems.Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.
Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
Dust diminishes the range of wireless services.Dust increases electromagnetic interference in nearby connected cables.Dust can cause network equipment to overheat and cause problems on the network.Dust can encourage insects and other pests to live in the equipment closets.Dust is considered a fire hazard that poses danger to personnel and equipment.
Dust diminishes the range of wireless services.
Dust increases electromagnetic interference in nearby connected cables.
Dust can cause network equipment to overheat and cause problems on the network.
Dust can encourage insects and other pests to live in the equipment closets.
Dust is considered a fire hazard that poses danger to personnel and equipment.
Infected computers are called daemons.All hosts must be in the same geographic area.It is easy to identify the source of the attack.Many hosts participate in a coordinated attack.
Infected computers are called daemons.
All hosts must be in the same geographic area.
It is easy to identify the source of the attack.
Many hosts participate in a coordinated attack.
WPAWPA2LEAPWEP
WPA
WPA2
LEAP
WEP
Document findings and outcomes.Establish a plan of action.Identify the exact problem.Test the theory to determine cause.
Document findings and outcomes.
Establish a plan of action.
Identify the exact problem.
Test the theory to determine cause.
basic functionality of computer portswireless signal strength and access point positioningcopper cable locationquality of electricity in computer components
basic functionality of computer ports
wireless signal strength and access point positioning
copper cable location
quality of electricity in computer components
DVIDB-15PS/2HDMI
DVI
DB-15
PS/2
HDMI
allowing the user interface to be extensively customizedenabling features that are disabled by a cellular carrierenabling app access to the root directoryimproving device performancenot properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
enabling features that are disabled by a cellular carrier
enabling app access to the root directory
improving device performance
not properly creating or maintaining sandboxing features
when replacing a power supply unitwhen installing a hard drivewhen opening a computer casewhen installing RAM
when replacing a power supply unit
when installing a hard drive
when opening a computer case
when installing RAM
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.Nothing. Windows automatically provides the driver.The user must browse the Internet, then download and install the proper driver.
The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.
The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers.
Nothing. Windows automatically provides the driver.
The user must browse the Internet, then download and install the proper driver.
ICMPDHCPDNSAPIPA
ICMP
DHCP
DNS
APIPA
a variable set by the administrator for each user of the systema fixed value that represents the level of access of a user to system filesthe location of the Documents folder of a particular useran environment variable that is set by the operating system
a variable set by the administrator for each user of the system
a fixed value that represents the level of access of a user to system files
the location of the Documents folder of a particular user
an environment variable that is set by the operating system
only the solution, because this solved the problema description of the problem and solutiononly the failed attempts, so that future technicians will know what not to tryeverything that was done to try to solve the problem
only the solution, because this solved the problem
a description of the problem and solution
only the failed attempts, so that future technicians will know what not to try
everything that was done to try to solve the problem
The display settings have been changed.The GPU is not cooling correctly.The display is not correctly installed.The LCD cutoff switch is damaged.Power to the pixels has been removed.
The display settings have been changed.
The GPU is not cooling correctly.
The display is not correctly installed.
The LCD cutoff switch is damaged.
Power to the pixels has been removed.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.Ensure the wireless network is on a different frequency than the offending source.Ensure the number of wireless NICs exceeds the number of wireless phones.Ensure the humidity and temperature levels are set as low as possible.
Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
Ensure the wireless network is on a different frequency than the offending source.
Ensure the number of wireless NICs exceeds the number of wireless phones.
Ensure the humidity and temperature levels are set as low as possible.
embedded multimedia cardsolid-state drivesolid-state hybrid diskUSB flash drive
embedded multimedia card
solid-state drive
solid-state hybrid disk
USB flash drive
Create a System Repair Disc and restore the image.Access the Control Panel and choose Restore Files from Backup from the System and Security menu.Press the F12 key during the boot process and start the computer in Safe Mode.Boot from a Windows 7 installation media and access the System Restore utility.
Create a System Repair Disc and restore the image.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Press the F12 key during the boot process and start the computer in Safe Mode.
Boot from a Windows 7 installation media and access the System Restore utility.
to allow older PCI technology expansion slots to be usedto connect peripheral devices to a PC to improve performanceto connect multiple storage devices for redundancy or speedto provide enhanced audio and graphic capabilities
to allow older PCI technology expansion slots to be used
to connect peripheral devices to a PC to improve performance
to connect multiple storage devices for redundancy or speed
to provide enhanced audio and graphic capabilities
Backup the BIOS settings.Consult the service manual for the laptop.Remove the keyboard.Ask a fellow technician for advice.
Backup the BIOS settings.
Consult the service manual for the laptop.
Remove the keyboard.
Ask a fellow technician for advice.
The computer displays a “BOOTMGR is missing” error after POST.The computer locks up without any error messages.The computer continually restarts without displaying the desktop.The computer displays an “Invalid Boot Disk” error after POST.The computer displays an ‘Inaccessible Boot Device’ error after POST.
The computer displays a “BOOTMGR is missing” error after POST.
The computer locks up without any error messages.
The computer continually restarts without displaying the desktop.
The computer displays an “Invalid Boot Disk” error after POST.
The computer displays an ‘Inaccessible Boot Device’ error after POST.
SaaSIaaSITaaSPaaS
SaaS
IaaS
ITaaS
PaaS
transportdata linknetworkapplication
transport
data link
network
application
What software has been installed recently?Have you changed your password recently?Can the laptop operate using the AC adapter?What were you doing when the problem occurred?
What software has been installed recently?
Have you changed your password recently?
Can the laptop operate using the AC adapter?
What were you doing when the problem occurred?
TPMfile encryptionMAC filteringpasswordsdrive encryptionTKIP key
TPM
file encryption
MAC filtering
passwords
drive encryption
TKIP key
The operating system has encountered an error.The touchscreen is not calibrated.An app is not compatible with the device.A power-intensive app is running at the background.
The operating system has encountered an error.
The touchscreen is not calibrated.
An app is not compatible with the device.
A power-intensive app is running at the background.
The computer automatically boots into Safe Mode and displays a warning on the screen.The computer returns an error message that indicates the I/O address of the failing device.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.
The computer automatically boots into Safe Mode and displays a warning on the screen.
The computer returns an error message that indicates the I/O address of the failing device.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
443805314322
443
80
53
143
22
impact printerpiezoelectric printerthermal printerinkjet printer
impact printer
piezoelectric printer
thermal printer
inkjet printer
ISAAGPPCIeDIMMPCI
ISA
AGP
PCIe
DIMM
PCI
My ComputerDevice ManagerComputer ManagementSystem Tools
My Computer
Device Manager
Computer Management
System Tools
if there are signs of swellingif the screen brightness begins to dimif the device feels warm to the touchif the battery only supports the system for a reduced period of time
if there are signs of swelling
if the screen brightness begins to dim
if the device feels warm to the touch
if the battery only supports the system for a reduced period of time
NTFS supports larger files.NTFS allows faster formatting of drives.NTFS is easier to configure.NTFS allows faster access to external peripherals such as a USB drive.NTFS provides more security features.NTFS allows the automatic detection of bad sectors.
NTFS supports larger files.
NTFS allows faster formatting of drives.
NTFS is easier to configure.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS provides more security features.
NTFS allows the automatic detection of bad sectors.
What happened after the error occurred?Is this the first time the error occurred?What happened before the error occurred?What error messages were displayed when the error occurred?
What happened after the error occurred?
Is this the first time the error occurred?
What happened before the error occurred?
What error messages were displayed when the error occurred?
The total cost of the new solution is considerably lower.Individual users are in control of their own computers and network resources.Data is more secure in the event of hardware failures.Personnel costs are lower because a dedicated network administrator is no longer necessary.Data resources and access are centrally controlled.
The total cost of the new solution is considerably lower.
Individual users are in control of their own computers and network resources.
Data is more secure in the event of hardware failures.
Personnel costs are lower because a dedicated network administrator is no longer necessary.
Data resources and access are centrally controlled.
Ignore the dust, as it does not affect the computer.Use a moistened cotton swab to remove excess dust.Use a can of compressed air to remove excess dust.Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Ignore the dust, as it does not affect the computer.
Use a moistened cotton swab to remove excess dust.
Use a can of compressed air to remove excess dust.
Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.
Disk UtilityDeja DupTime MachineFinder
Disk Utility
Deja Dup
Time Machine
Finder
standby power supplysurge suppressoruninterruptible power supplypower inverter
standby power supply
surge suppressor
uninterruptible power supply
power inverter
transfer rollerspickup rollersfuser assemblysecondary coronaprimary coronapaper trays
transfer rollers
pickup rollers
fuser assembly
secondary corona
primary corona
paper trays
Text messages, news, photos and other content can be displayed in the different tiles.Tile sizes depend on the size of the app.Unpinning an app from this view will uninstall the app from the phone.Icons and buttons are used to represent the different apps on the phone.Tapping and holding the arrow at the bottom left will display the Home screen.
Text messages, news, photos and other content can be displayed in the different tiles.
Tile sizes depend on the size of the app.
Unpinning an app from this view will uninstall the app from the phone.
Icons and buttons are used to represent the different apps on the phone.
Tapping and holding the arrow at the bottom left will display the Home screen.
rubbing alcoholisopropyl alcoholsoap and watera diluted ammonia solution
rubbing alcohol
isopropyl alcohol
soap and water
a diluted ammonia solution
KVMdigitizerscannerswitchbiometric identification device
KVM
digitizer
scanner
switchbiometric identification device
the network interface cardthe power supplythe video cardthe optical drive
the network interface card
the power supply
the video card
the optical drive
Secure Digital cardCompactFlash cardexternal hard driveexternal flash drive
Secure Digital card
CompactFlash card
external hard drive
external flash drive
An expiration period should be established so that passwords frequently change.Passwords should be physically stored in a convenient location.Lockout policies should be avoided in order to increase user access.Passwords should contain mainly numbers for better encryption.The system administrator should assign passwords to the users.
An expiration period should be established so that passwords frequently change.
Passwords should be physically stored in a convenient location.
Lockout policies should be avoided in order to increase user access.
Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
The default gateway is incorrect.The TCP/IP protocol stack is not loaded.The NIC driver is out of date.The operating system is not compatible with the remote sites.
The default gateway is incorrect.
The TCP/IP protocol stack is not loaded.
The NIC driver is out of date.
The operating system is not compatible with the remote sites.
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